Assistant Store Manager

Purpose:

Under the direction of the Store Manager, the Assistant Store Manager is responsible for supporting the Store Manager in the day‑to‑day operations of their assigned store.

• Human Resources
  :
  Participates in certain aspects of the employee life cycle, including:
  • Recruitment and selection.
  • Orientation and training.
  • Employee development.
  • Hourly scheduling and payroll management.

• Customer Service and Satisfaction :
  Ensures that all policies, procedures, and employee functions are consistently followed, contributing to the highest level of customer satisfaction and growth of the store.

• Store Safety and Security :
  Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.

• Store Cleanliness and Upkeep :
  Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times.

• Building and Equipment Maintenance :
  Audit the completion of preventive maintenance tasks and ensure equipment and building maintenance issues are documented appropriately, escalating significant issues to the Store Manager.

• Retail :
  Maintains a good visual presentation of retail products at all times; assist in maintaining sufficient assortment and inventory levels. Train employees in processing sales and upselling to customers.

• Wash/Dry/Fold :
  Provides a consistent quality product to the customer; audits logs for accuracy. Addresses customer concerns and issues in a timely and satisfactory manner; immediately informs Store Manager of any claims.

• Marketing and Promotions :
  Participation in and execution of promotional programs; ensures promotional procedures are being followed and documentation is accurate.

• Policies and Procedures :
  Ensure that all company policies and procedures are followed at all times.

• All other duties, as assigned.

• Minimum of two years retail experience is preferred.
• Knowledge of commercial laundry products and payment systems is a plus.

• Effective communication and interpersonal skills; able to work with individuals from diverse backgrounds.
• Ability to manage multiple tasks at one time.
• Build strong customer relationships quickly.
• Basic computer skills, including some exposure to Microsoft Office products.
• Able to work a flexible work schedule, including nights and weekends.

• High School Diploma/GED.

Physical Requirements:

• Position involves standing for long periods of time, manual dexterity, stooping, bending, and lifting.

• Position Title:
  
  Assistant Store Manager
• Department:
  Laundry Stores
• Reports To (Title):
  Store Manager
• Review Date:
  July 2018
• FLSA Status:
  Non‑Exempt
• Location:
  
  Varies