Sales Supervisor: H; Fine Jewelry

About the Brand

We are an upscale retail destination known for exceptional quality and service.

We are seeking a passionate and driven Sales Supervisor for our boutique in Chicago opening February 2026. As an integral member of our leadership team, you will oversee the performance and development of your sales team, cultivating a world‑class environment that reflects the brand’s commitment to excellence and luxury.

In this role, you will influence your team to deliver memorable, elevated customer experiences while ensuring the store’s operational success. You will collaborate closely with the General Manager to drive sales and client retention strategies, while upholding the brand’s high standards for store presentation, cleanliness, visual merchandising, and inventory management.

With a strong "one team" mentality, you will support store and market initiatives, including promotional events and activations. You will also lead by example on the sales floor, ensuring a seamless, client‑focused experience while managing opening and closing procedures, and supporting operational tasks. Flexibility to adapt to a fast‑paced, evolving environment is key, and proficiency in retail technologies such as Shopify, Endear, and Slack is highly valued.

• Must be 18 years or older to comply with company standards.
• Proven ability to lead and inspire teams, with a focus on fostering collaboration, driving results, and developing future leaders.
• Experience in luxury retail with a solid understanding of premium accessories, including familiarity with materials, product details, and the expectations of high‑end clientele.
• Strong track record of cultivating and managing a client book, building lasting relationships that foster loyalty and repeat business.
• Flexible and adaptable availability, with the ability to respond to the dynamic needs of the business, including evenings, weekends, and holidays.
• Engaged, energetic presence on the sales floor, maintaining focus and professionalism while standing and walking for extended periods to ensure a seamless and elevated client experience.

Compensation for this position follows a hourly‑plus‑commission model and will be determined based on the candidate’s experience, skills, competencies, and qualifications.

• People Leadership – Able to effectively coach, mentor, and guide the team toward achieving goals and building a bench of future leaders.
• Client‑Centric & Results Driven – Excels in creating personalized connections with clients, anticipating their needs, and achieving sales targets with empathy and expertise.
• Adaptable & Strategic Thinker – Navigates a dynamic retail environment with a growth mindset, quickly adapting to challenges and solving problems creatively.
• Collaborative Team Player – Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
• Exceptional Communicator – Possesses strong communication skills to clearly convey information, provide constructive feedback, and foster positive relationships with team members and clients.
• Professionalism & Discretion – Demonstrates a high level of professionalism in managing client interactions and handling difficult situations with empathy and discretion.
• Brand Expertise – Deep knowledge of the product and brand, enabling the ability to provide expert insights that enhance client experiences.
• Operational Efficiency – Consistently delivers high‑quality work in a time‑efficient manner, ensuring smooth store operations.

• Sales‑driven performance with a focus on achieving and exceeding both personal and team sales goals by optimizing key metrics such as Conversion Rates, Units Per Transaction (UPT), and Average Order Value (AOV). Consistently delivers results through proactive client engagement, strategic selling techniques, and an unwavering commitment to excellence.
• Strong client retention through personalized, engaging experiences, leveraging networking opportunities, and consistently achieving high Net Promoter Scores (NPS) and secret shopper results.
• Effectively…