General Manager: H Fine Jewelry

Position: General Manager: HYOU Fine Jewelry
About the Role

We are seeking a sophisticated, service-driven General Manager to lead our boutique powered by the Leap Platform, coming to Chicago February 2026. This opportunity is ideal for a seasoned retail leader with a deep appreciation for luxury accessories or fine jewelry and a passion for delivering an exceptional, high-touch client experience.

As the General Manager, you will be the embodiment of the brand’s values and aesthetics—serving as a mentor to your team, a trusted advisor to clients, and a strategic driver of business results. You will inspire and lead a high-performing team that consistently delivers personalized client experiences and cultivates long-term customer relationships. Your ability to recruit, hire, and nurture talent will be key to sustaining a team that reflects the brand’s professionalism, warmth, and excellence.

You will take full ownership of store operations, sales performance, and visual merchandising, ensuring the boutique reflects the highest brand standards at all times. With a deep understanding of the local luxury market, you will identify opportunities to drive growth through community engagement, in-store activations, and tailored outreach.

In addition to managing the daily operations and customer experience within your boutique, you may be called upon to support other Leap‑powered luxury locations in your region—sharing best practices, supporting new store openings, and mentoring new leaders. This is a fast‑paced, entrepreneurial role ideal for a leader who thrives in a dynamic environment, values autonomy, and is committed to continual growth.

Position Qualifications

• 5+ years of leadership experience in luxury retail, accessories, or fine jewelry, with a track record of exceeding sales and service goals.
- GIA Certification preferred, not required

• Expertise in personalized clienteling, luxury service delivery, and storytelling through product knowledge.

• Strong business acumen with the ability to analyze metrics and pivot strategy to meet evolving goals.

• Operational excellence in scheduling, payroll, inventory, visual merchandising, and policy compliance.

• Comfortable leveraging digital tools and platforms such as Shopify, Endear, Slack, and Google Workspace to manage business operations, drive clienteling, and streamline communication.

• Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.

• Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.

• Must be 18+ years of age

Annual Base Salary

75k to 85k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal Skills

• Inspirational Leadership:
Coaches and empowers others through hands‑on leadership and consistent feedback.

• Customer‑Obsessed:
Prioritizes service excellence and leads by example in creating memorable, personalized client experiences.

• Entrepreneurial Mindset:
Thrives in fast‑paced, ever‑changing environments with a focus on adaptability and innovation.

• Collaborative Communicator:
Builds trust across teams and communicates effectively to drive alignment and results.

• Emotional Intelligence:
Demonstrates strong self‑awareness, empathy, and the ability to lead with warmth, sensitivity, and professionalism in all interactions.

• Detail‑Oriented:
Ensures all operational and brand standards are executed with accuracy and precision.

• Brand Expert:
Possesses deep knowledge of product materials, craftsmanship, and brand story to enrich the client experience and empower the team to sell with confidence.

Key Performance Indicators

• Sales & Profitability:
Meets and exceeds store sales targets, driving strong results in conversion, AOV, and UPT.

• Client Engagement:
Achieves high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship‑building.

• Operational Compliance:
Maintains inventory accuracy, visual standards, and procedural excellence.

• Team Retention & Development:
Builds a loyal, engaged team through proactive coaching, recognition, and growth opportunities.

About Leap

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