Planet Access Assistant Store Manager

Location: Planet Access, Lincoln Square, Chicago, IL

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360: Planet Access Assistant Store Manager

Location: Chicago, IL (Lincoln Square)

Employment Type: Full Time

Schedule: Availability to work evening and weekend shifts is required. Schedule details will be discussed during the hiring process.

About the Role: The Assistant Store Manager supportsdailyoperationsat

Planet Accessbyhelping drive sales, deliverexcellentcustomer service,andkeep thestorerunning efficiently.

This roleassistswith employee supervision, scheduling, training, inventory management,andmeetingsales goals. The Assistant Store Manager also provides leadership on the sales floor andservesas a key resource for staff and customers. This position reports to the Store Manager.

• Support the achievement of store sales goals and other key performance indicators (KPIs) set by the leadership team
• Monitor daily,weeklyand monthly sales performance andassistin implementing strategies to increase revenue and customer engagement
• Lead by example through active selling, customer serviceexcellenceand product knowledge, whileidentifyingopportunities to improve store performance
• Assist with recruiting, onboarding and training new employees
• Provide day-to-day coaching,guidance and feedback to team members to create a positive, customer-focused work environment
• Assist with addressing employee concerns and escalating personnel matters as appropriate
• Assistin developing andmaintainingstaff schedules to ensure adequate store coverage
• Monitor staffing requirements and adjustments based on business demands,eventsor other needs
• Track attendance, time-offrequestsand scheduling changesin accordance with Search’s company policies alongside the Store Manager
• Assist with Store Manager duties in times of absence, including but not limited to planned vacation and sick days

Store Operations

• Support daily store opening and closing procedures alongside the team
• Assist with inventory management, stockreplenishmentand loss prevention efforts
• Maintain store presentation,cleanliness and visual merchandising standards
• Resolve customer concerns and service issues in a professional andtimelymanner
• Assistin merchandising initiatives and store events
• Collaborate and partner with the other Assistant Store Manager to ensure continuity and success across both stores
• Assist with store operations at the other Planet Access store in rare circumstances, like unplanned absences or leaves of absence, as necessary

Administrative Responsibilities

• Assist with preparing sales reports andmaintainingstore records as requested by the leadership team
• Support cash handling, register reconciliation and other financial procedures
• Communicate store priorities,promotions and operational updates to staff members
• Collaborate with the Store Manager to implement new initiatives and operational improvements for the team
• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 4+ years of retail experience, including leadership or supervisory responsibilities
• Demonstrated ability to meet or exceed sales goals and performance targets with a strong emphasis on customer service and interpersonal skills
• Experience with employee training,coaching and staff development
• Ability to manage multiple priorities in a fast-paced retail environment
• Proficiency with point-of-sale systems, Lightspeed preferred, and basic computer applications
• Availability to work weekend and evening shifts
• Ability to lift/carry up to 44 lbs.
• Ability to perform basic physical moves such as kneeling, reaching, crouching, bending and twisting

• Paid Time Off:
  Vacation, sick leave, and paid holidays.
• Health Coverage:
  Medical, dental, vision, and life insurance. Pet Insurance too!
• Financial Support: 401(k), flexible spending account, and help with loan forgiveness programs.
• Professional Growth:
  Ongoing training, staff development, and appreciation events.
• Employee Perks:
  Discounts,swag, and more!