Asset Protection Associate; Part-Time

It’sour heritage andit’salso our future. Because wedon’tjust make toys. We create innovative products and experiences that inspire fans, entertainaudiencesand develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers

Don’tmeet every single requirement?

At Mattel we are dedicated to building a diverse and inclusive workplace, so ifyou’reexcited about thisrolebut yourpast experiencedoesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

The American Girl Retail team is integral in providing lifetime memories to American Girl fans and0their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration,and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few.

Expect a dynamic and fast-paced role where you get to make decisions thatimpactthe team as well as our customers.

The Asset Protection Associateislocatedat the AG Retail Flagship Chicago location and reports directly to the Retail Asset Protection Manager. This position is responsible formaintaininga safe environment for American Girl customers and employees,as well as safeguarding company assets.

The individual weseekmust beable to multi-task, have outstanding communication skills, andexhibita high levelof compassion and understanding whilemaintaininga professional detachment.

• Maintain safe environment for American Girl customers/guests and store employees by monitoring/correcting safety concerns and controlling/guiding customer traffic when needed.

• Provide external and internal customer service in a positive, friendly, and professional business manner and the skill set to diffuse escalated situations.

• Prevent the loss of company assets through surveillance, conducting employee package checks and trash checks and is knowledgeable of civil and criminal laws pertaining toretail security.

• Serve as a safety mentor for store employees,leadby example.

• Must be availabletowork evening, overnight, weekend, and holiday shifts.

• One to two years of loss prevention, law enforcement, criminal justice, military, or security experience, preferred.

• State specific license, if applicable.

• Working knowledge of Microsoft Word, Excel, and Outlook Software programs, preferred.

• Demonstrated abilityworkingwith a broad and diverse work forceand customer base, including working with children, preferred.

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate:
  
  Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is ourprocessand our collective capabilitiesisour superpower.

• We innovate:
  
  At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and haverealimpact. We welcome new ideasand…