Healthcare Provider Client Relationship Manager; Senior Manager

Healthcare Provider Client Relationship Manager (Senior Manager)

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Client Relationship Managers are key contributors to the commercial side of Cognizant's IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and strategic growth for upselling additional Cognizant services. The CRM works with the Client Partner and the delivery teams to optimize the current services and navigating scope changes to ensure client expectations are met along with increased growth.

They work towards establishing a positive client experience. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. CRM role-specific measures are renewal business, increased services on account growth with revenue, and margin.

Cognizant Technology Solutions is currently seeking a highly skilled Healthcare Provider Client Relationship Manager (at Senior Manager Level) with 10 to 14 years of experience who will be responsible for growing assigned provider clients in the mid-western United States. Client Relationship Managers play a key role in our growth and are tasked with rapid business expansion within their assigned account(s), including managing business development and delivery objectives, and bottom-line P&L, customer satisfaction and the overall account relationship.

The qualified candidate would need to live in the midwestern United States in the general area of a Cognizant office and must be able to travel to client sites throughout the midwestern United States as needed for business.

• Balance business development and sales responsibilities and be responsible for managing quality delivery while developing strategies and tactics for further penetrating the account and cross-selling Cognizant’s emerging services.
• Drive profitable growth of the account relationship through identifying and overseeing the closure of new, renewal, and expansion opportunities.
• Understand the customer’s specific business needs and apply service/process knowledge to meet those needs, additionally, to identify critical initiatives that help the client’s business to achieve their goals.
• Work to grow the client relationship by identifying new business opportunities in accounts listed.
• Build and maintain relationships across various levels in the client organization, build a partner map to position the team and management. Have regular meetings and interface with the customer decision makers and influencers.
• Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and execute it for the account relationship.
• Actively drive execution of the innovation agenda for the portfolio.
• Be actively involved in deal reviews, developing solutions, proposal responses, creating an executive summary for the proposal, and ensure timely submission with appropriate internal approvals.
• End-to-end management of the account operations including account forecasting, budgeting, and overall P&L.
• Manage accountability against Measurable Revenue/Profit Growth within set timelines.
• Focus on developing a plan on increasing the visibility of Cognizant in the accounts listed and assigned.

• 10
  -14 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm.
• Strong knowledge of US provider healthcare, the associated technology landscape and trends.
• A strong performance track record of managing different portfolios ranging from sales, new sales, programs and existing business.
• A strong relationship-oriented background with demonstrated capabilities in building and sustaining relationships.
• Strategic thinking and confidence and ability to plan and stay the course.
• Must be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence.
• Strong executive presence and gravitas.
• MBA or…