Account Manager, Customer Success

Octane
11 is an AI-powered marketing analytics platform — for B2B only — that connects paid, owned, and earned marketing activity to sales data in order to deliver clear, actionable insights. We help B2B-focused agencies and enterprises with $25M+ in revenue improve marketing efficiency by 10x, deliver 5x more sales leads, and compare performance to 25 industry benchmarks. Launched in late 2020 and backed by top VCs and industry insiders, Octane
11 is already helping some of the largest B2B enterprises break down data silos and turn every digital interaction into an actionable insight. We are growing quickly and seeking enthusiastic, creative and intelligent teammates to join us!

We're looking for an Account Manager, Customer Success with experience managing clients, using adtech/martech platforms, and supporting client renewals, day-to-day client satisfaction, and growth. You will be working directly with the Head of Sales & Account, other client team members, product managers and other stakeholders in a highly collaborative manner to help onboard new clients and ensure ongoing success.

• Client Success: Recommend best practices and optimizations like “Here’s how to improve campaign efficiency” or “Here’s how to get the most value from Octane
  11.”
• Onboarding & Training: Lead new clients through setup and training, ensuring a smooth start and faster time-to-value with Octane
  11.
• Relationship Building: Cultivate strong, trust-based relationships with B2B sales and marketing teams, agencies, and channel partners to ensure long-term client value.
• Account Health Monitoring: Track adoption, engagement, and performance metrics to flag risks early and create success plans that drive renewals and upsell opportunities.
• Pipeline & Renewal Management: Maintain detailed notes on client interactions, monitor contract timelines, and proactively manage renewals and expansion opportunities.
• Customer Advocacy: Relay client insights to product and engineering teams to shape roadmap priorities and improve client experience.
• Strategic Account Planning: Develop joint success plans with clients to align Octane
  11 adoption with their business objectives and campaign goals.
• Client Support: Diagnose and resolve campaign setup issues; answer questions such as “Why does my data look like this?” or “What’s wrong with this setup?”
• Creative Tagging: Support implementation and optimization of tagging strategies to ensure accurate ABM reporting.

• 2+ years of experience with customer success and account management
• Experience in agency environments or with ABM/digital ad buying platforms (e.g., TTD, DV360, Xandr, Stack Adapt, Beeswax, 6
  
  Sense, Demandbase), including campaign optimization and tag implementation.
• Experience with B2B audience targeting using data partners like Bombora, D&B, Live Ramp, etc)
• Working knowledge of adtech concepts like impressions, clicks, conversion, MQL, website tags and creative tags
• Experience with Martech tools like Email platforms (eg. Marketo, Hub Spot, Pardot) and CRM platforms (eg. Salesforce, Hub Spot) a plus!
• “Can do” attitude and ability to manage multiple priorities in a fast-paced, collaborative team environment.
• Strong written and spoken English skills

• Octane
  11 is a “Remote First” company with globally distributed offices
• All team members must be able to work during US-East time zone business hours
• For non-US residents, this is an Independent Contractor position

To be considered, please send us a form response using the link below to better evaluate your qualifications.

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If you’re looking for your next big challenge, working with a rock solid team to make customers smile and bring innovation to an industry ripe for disruption - then we want to hear from you!