Business Development Representative - SMB

Overview

Job Title: Business Development Representative - SMB (MoLo Solutions, Arc Best)

The Business Development Representative focuses on selling the MoLo truckload service line and building/managing a portfolio of small to medium-sized (SMB) customers across North America. Targets industries within the truckload market including food & beverage, consumer packaged goods, manufacturing, and retail. The role prospectpects new customers and sells MoLo, collaborating with various Arc Best service lines to provide integrated transportation solutions.

The primary point of contact for customer interactions, ensuring seamless coordination and exceptional service delivery. This position is located in the MoLo office in Chicago, IL.

• Maintain accurate records of all prospecting activities, sales interactions, and lead statuses in the CRM system.
• Continuously monitor industry changes, competitor activities, and market conditions to refine sales strategies.
• Prospect and generate leads through various channels (cold calling, email campaigns, networking events, Linked In, etc.) to identify potential customers.
• Proactively identify issues and resolve problems to uphold the commitment to service.
• Other duties and projects as assigned.
• Qualify and nurture leads by assessing customer needs and focusing on selling MoLo, an Arc Best Truckload Service.
• Collaborate cross-functionally with carrier sales, yield management, account development, legal, accounting, and other Arc Best service lines to provide a comprehensive solution for customers.
• Develop and maintain strong, lasting relationships with key decision-makers in SMBs.
• Own the entire sales cycle, from lead generation to assisting and overseeing revenue collection as needed.

• Education:
  
  Bachelor s Degree, preferred.
• Experience:
  
  Previous customer sales, operations, or service experience, preferred.
• Ability to multi-task with high attention to detail.
• Ability to negotiate and reach outcomes that gain stakeholder support.
• Thrives in a fast-paced environment.
• Confident decision-making and problem-solving skills.
• Excellent time management to prioritize and meet deadlines.
• Highly coachable and eager to learn.
• Strong listening and communication skills, written and verbal, with ability to engage with customers.
• Sales-driven with an entrepreneurial mindset.
• Competencies:
  
  Perseverance and Follow-Through;
  Selling;
  Sales Closing and Agreements;
  Addressing Customer Needs.

• Work Hours:
  
  Generally 8:00 am – 5:00 pm with occasional irregular hours depending on workload.
• Location:
  
  In office for training, then hybrid with 3 days/week in the Chicago MoLo office. MoLo Chicago office address: 167 Green Street, Fulton Market District.
• Compensation:
  This is an hourly position paid biweekly; variable compensation is included.

Arc Best is a multibillion-dollar integrated logistics company offering ground, air, and ocean transportation through capacity providers including LTL carrier ABF Freight, truckload service MoLo, and Panther Premium Logistics. Our technology, innovations team, Arc Best Technologies, provides solutions and analytics to support customers and optimize supply chains.