Product Support Manager, Industrial Tools

Location: Chicago, IL, US, 60608 Baltimore, MD, US, 21226 Harrisburg, PA, US, 17111

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 620+ locations and has about 10,200 employees in North America as of June 30, 2025.

A Pro Resources Industrial Sales Representative will drive revenue within their designated territory by developing business relationships and providing customer solutions for our industrial and commercial focused customers tool rental needs. They are subject matter experts and consultants for internal and external customers in the application of our tool fleet of pneumatic, electric, hydraulic, specialty welding, hoisting, lighting, and ventilation product lines.

They shall also provide consultant expertise, building solutions for integrated onsite and mobile tool rooms as part of the Pro Resources division of the company.

• Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
• Increase Pro Resources brand revenue contribution within assigned geographic area
• Create and implement strategic sales plan to increase revenue
• Work with internal region staff to drive results on targeted sales strategies
• Analyze market data and opportunities to ensure proper strategy alignment and identify new opportunities for growth
• Assist with the preparation and negotiations of contract bidding and renewals
• Create and deliver customer educational presentations
• Assist Division and Region with product specific fleet management
• Create tool room solutions, coordinate mobilization, and perform on-site meetings
• Coordinate marketing efforts to increase internal and external brand awareness
• Support all team members
• Learn and follow all company procedures and protocols

• 5 years of outside sales experience within the industrial tools and/or rental industry

• Proficient in Microsoft Word and Excel
• Excellent interpersonal and customer service skills
• Reliable and detail-oriented
• Follows up with customers promptly
• Adapts quickly to new environments
• Skilled at multitasking and project coordination
• Responsive to changing business needs

Pay Range: $75k - $80k plus bonus and vehicle

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• 401(k) plan with company match
• Employee Stock Purchase Program

• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave.
• Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts

• Company Paid Life Insurance
• Supplemental Life Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.