F45 River North - Membership Customer Service

F45 River North - Membership Customer Service

Full Job Description

Come be a part of the fastest growing fitness franchise worldwide!

POSITION:
The Wellness Advisor assists the General Manager with new membership sales as well the retention of current members. The Wellness Advisor provides superior customer service while assisting new and current students in class selections, answering membership questions, and transacting merchandise purchases. We expect you to be excited about meeting and greeting our customers and be part of building a strong F45 community.

The Wellness Advisor also assists with studio cleanliness.

• Excellent sales, communication, and customer service skills
• Goal-oriented with an ability to achieve sales targets
• Strong customer service skills
• Ability to learn and use the Mind Body software system
• Must be fluent in English and have excellent communication skills via in person, phone and email
• Must be able to work under pressure and meet tight deadlines
• Must have proficient computer skills
• Daily and/or occasional travel may be required
• Attend special events and trainings as needed

• Execute full sales process of lead generation, follow up, and closing the sale
• Meet and exceed sales goals as established by the General Manager
• Conduct studio tours with new prospects to build rapport to facilitate sales
• Be knowledgeable about products, programs and pricing
• Emphasize and enforce objectives of the studio as a fitness and wellness provider
• Book quality appointments to achieve monthly sales quota
• Participate in grassroots/community events (health fairs, grand openings, marathons, and community and hospital events) to promote the studio
• Assists with maintaining a clean, safe and inviting environment
• Assumes responsibility for developing selling skills
• Other duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, kneel, and drive a car. This job requires the person to climb up and down flights of stairs as elevators are not present at all locations.

May be asked to occasionally lift up to 30 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and the ability to adjust and focus. Must be able to effectively hear in person and via telephone.

Early mornings, Evenings, Weekends. Flexibility is key as we are continually growing our studio and schedule, so the shifts adjust to mirror the schedule!

• This position offers a competitive hourly wage
• Commission paid on sales
• Unlimited Membership
• Opportunity for bonus based on performance.
• Opportunity for growth within the studios including additional sales and management positions

Job Type: Part-time

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Chicago, IL:
  Reliably commute or planning to relocate before starting work (Required)

Experience:

• Teaching: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Group fitness: 1 year (Preferred)

License/Certification:

• AED Certification (Preferred)

Compensation: $18.00 per hour

We embody and live our brand. We are natural team players who have big ideas. We know that a strong team is a diverse team, and we use diversity as a means to get creative and build a company that changes lives. Most importantly, at F45, we care about each other. We have fun, solve problems and hand out a ton of high-fives.

Our mission at F45 is to create the world’s greatest workout. This isn’t only about creating an unbelievable fitness experience—it’s about building a community and culture. As evidenced by HQ and every F45 studio around the world, culture isn’t just about appearance. It’s about our core beliefs, how we treat each other, how we make decisions, and most importantly, bringing a sense of…