Customer Development Manager

Customer Development Manager

Location: Chicago (Remote)

About the role: Report to the Vice President US Food & Beverage and lead all aspects of the sales process for assigned accounts and geographies.

• Develop strategy and sales approach aligned with Caldic’s strategy, products and capabilities with potential customers within the industry.
• Set and execute stretch budget targets that are aligned with the organization’s objectives.
• Create and deliver sales presentations to prospective customers – aligning Caldic’s offerings to their needs.
• Meet and exceed established quotas, sales goals and sales KPIs.
• Ensure customers are satisfied with company products and services.
• Obtain customer feedback and continually work to improve products and services.
• Complete and resolve customer requests, complaints and inquiries.
• Provide assistance to support personnel as needed.
• Keep management informed of area activities, changes in competitive conditions and significant issues. Complete required reports and records accurately and promptly.
• Additional responsibilities as required.

• College degree in Business, Food Science or an equivalent is a strong asset.
• Minimum 3 years of ingredient sales experience required with a preference for functional and technical ingredients.
• Outstanding follow‑up skills (samples, quotes, technical data packages, presentations, etc.).
• Ability to ask great questions to identify needs of customers and link them to value‑added, innovative solutions.
• Strong communication skills, both external and internal.
• Understanding of company product positioning and competitive conditions.
• Strong interpersonal and public relations skills.
• Strong track record of success (profitable sales growth).
• Well organized with strong time‑management abilities.
• Great team member with ability to lead cross‑functional teams to execute customer strategies.
• Takes initiative, can work with little supervision.
• Good computer skills in Windows environment (PowerPoint, Excel, Word, Outlook, etc.).

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation‑driven team.

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.