Associate Account Manager, Enterprise Restaurants

At Grubhub, we believe food is more than just a meal:
It's a source of discovery, connection, and pure enjoyment. There's a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We've been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup.

As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate-from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City and Chicago, and help us give our diners the exceptional value they deserve.

At Grubhub, we are committed to empowering restaurants and driving growth for our partners. As an Associate Account Manager on the Scaled Accounts team, you will serve as a dedicated advocate and trusted advisor for a portfolio of high-value enterprise restaurant accounts.

In this role, you will play a critical part in protecting merchant sentiment, driving long-term retention, and elevating operational performance across large-scale restaurant brands. You will blend empathetic communication, data-driven problem-solving, and cross-functional collaboration to turn everyday operational challenges into opportunities for partner growth.

• Serve as a Consistent Partner:
  Act as a dedicated, trusted contact for enterprise restaurant accounts, helping owners and operators feel supported and confident in their Grubhub partnership.
• Build Trust Through Communication:
  Establish strong relationships with partners by actively listening, anticipating operational needs, and providing clear, dependable follow-through.
• Turn Metrics into Action:
  Review important metrics to help restaurant partners spot operational wins, challenges, and opportunities to grow their business.
• Guide Issues to Resolution:
  Independently triage everyday merchant challenges from menu and account updates to payment or logistics questions, and collaborate thoughtfully with internal teams to resolve them.
• Help Merchants Grow:
  Share personalized recommendations on marketing tools, promotions, and platform features to help partners reach new diners and boost order volume.
• Offer Flexible Support:
  Provide tailored guidance when unique situations require creative flexibility beyond standard operating procedures. Use phone, email, video calls, and internal tools seamlessly to communicate in whatever way best supports the merchant.
• Collaborate Across Teams:
  Partner closely with internal teams to deliver coordinated, high-quality support.
• Maintain Operational Quality:
  Confidently navigate internal systems like Salesforce and document updates clearly to ensure clean account records and seamless service continuity.
• Stay Curious & Adaptable:
  Approach new processes, tools, and pilot initiatives with curiosity and strong judgment, offering constructive feedback to continuously improve team workflows.

• 1-2+ years of experience in Account Management, Customer Success, Merchant Operations, or Client-Facing Support (experience working with restaurants or in high-volume SaaS/Marketplace environments is a strong plus)
• Technical Aptitude:
  Tech-savvy with experience using CRMs (Salesforce, Zendesk), workflow tools (Jira), and standard productivity suites (MS Office, Google Workspace).
• Enterprise Mindset & Customer Empathy: A strong, human-centered approach to client management with a passion for advocating for restaurant owners and resolving complex inquiries under pressure.
• Informed Problem Solving:
  Ability to assess complex partner needs, trace issues to their root causes, and use performance data to tell a compelling story and drive solutions.
• Clear & Professional Communication:
  Exceptional written and verbal communication skills; comfortable conducting high-touch phone check-ins, delivering executive-level updates, and managing difficult partner conversations with polish and tact.
• Operational Adaptability:
  Proven ability to manage competing priorities in a fast-paced, evolving ecosystem while consistently…