Strategic Account Director

Strategic Account Director United States, New York, New York

Work site: 2 days / week in-office
Travel: 50-75%
Profession:
Sales
Discipline:
Strategic Account Management
Role type:
Individual Contributor

Employment type:

Full-Time

Three global leaders. One unique role. You’ll lead Microsoft’s U.S. relationship with three strategic customers, with primary focus on one of the world’s leading Advertising & Marketing Services companies, while also driving strategy across two global leaders in energy and utilities industry. We're looking for someone who combines a seller's business sense with a technologist's credibility. You'll own the customer relationships and also shape the technical strategy that turns AI, data and cloud ambitions into results.

You'll work hand in hand with our global account leadership and technical strategy teams in Paris, France. Together, you'll run one connected strategy across both sides of the Atlantic for three of Microsoft's most strategic French-headquartered customers.

• Owns the strategic account plan for a leading marketing, advertising, and communications company (primary focus), while driving the U.S. strategy for two global energy and utilities customers in partnership with the global account teams.
• Drives pipeline, forecast, revenue and consumption targets using the Microsoft sales methodology, and runs joint account governance with the customer and partners.
• Leads the extended Microsoft team (industry experts, technical specialists, solution architects, Customer Success) and partners to deliver big bets and new business.
• Builds partner co-sell and joint solutions to scale outcomes.

• Builds trusted relationships with executive, business and technical decision makers (CIO, CTO, CDO, CISO, Chief AI/Data Officers), and sets up a regular executive rhythm of business focused on value and return on investment.
• Is credible in technical conversations. Understands the customer's technology estate, data landscape and AI roadmap, and maps them to Microsoft's AI, data, cloud and security solutions.
• Brings in Microsoft technical resources and product groups at the right time for envisioning sessions, proofs of concept and technical validation. Advocates for the customer's roadmap needs.
• Challenges customer thinking with new ideas, manages competitive risk and captures customer wins as references.

• Understands marketing, media and advertising, and/or energy and industrial technology. Positions Microsoft solutions in that context, for example AI and agents for creative and media workflows, and data, IoT and sustainability for energy and industry.

• Builds value-based business cases and cross-solution strategies that link business goals to Microsoft technology.
• Drives upsell, cross-sell and consumption growth, and agrees on success measures with the customer, including adoption.
• Works with Customer Success to anticipate risks and protect customer satisfaction. Keeps the stakeholder map up to date, including technical sponsors

• Bachelor's Degree AND 10+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 9+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR 13+ years experience in working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience.
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