Retails Sales Consultant

Johnson & Sons Flooring is seeking a Retails Sales Consultant to help customers find the right products and solutions. In this role, you will support sales goals by delivering a high-quality customer experience, building trust, and ensuring each customer receives clear, accurate guidance.

Success in this position means consistently providing responsive service, maintaining strong product knowledge, and converting customer needs into confident purchasing decisions—while representing the company professionally at every step.

• Greet customers promptly and engage them in a friendly, professional manner.
• Assess customer needs by asking targeted questions and listening carefully.
• Recommend appropriate products and options based on customer preferences and requirements.
• Explain product features, benefits, pricing, and available alternatives clearly and accurately.
• Maintain an organized sales floor presence and support a clean, welcoming customer environment.
• Process sales transactions accurately and efficiently, following company procedures.
• Track leads and customer interactions to support follow-up and repeat business.
• Collaborate with team members to ensure consistent service and timely support.
• Answer customer questions and resolve basic concerns in a respectful, solution-focused way.
• Support inventory and product availability by communicating stock needs and discrepancies.
• Meet or exceed sales targets through effective consultative selling and customer engagement.
• Maintain up-to-date knowledge of products, promotions, and store policies.

• High school diploma or equivalent; additional education is a plus.
• 1+ years of retail sales experience (or equivalent customer-facing sales experience).
• Strong product knowledge development skills, including the ability to learn quickly.
• Experience using common retail tools such as POS systems and customer management tools.
• Basic computer skills for order processing, documentation, and daily reporting.
• Comfort working in a fast-paced environment with changing customer needs.
• Ability to communicate clearly and professionally with diverse customers.
• Strong listening skills and a consultative approach to problem-solving.
• Customer-focused mindset with the ability to build trust and rapport.
• Reliability, punctuality, and a commitment to delivering consistent service.

• Health insurance options (medical, dental, and vision, where available)
• Paid time off (PTO) and holiday pay, where applicable
• Retirement savings options (such as a 401(k), where available)
• Employee wellness resources and programs, where available
• Opportunities for skills development and career growth
• Supportive team environment focused on customer service and performance

Employment Type:

Full-Time
Compensation: $42,000 – $67,926 / year