Senior Director, Commercial Operations

Our team is growing and we’re looking for best-in-class talent. We value experienced, career‑minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full‑time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.

Browse positions available at mSupply and throughout our HVAC, plumbing and appliance parts business units nationwide. Use the filters to narrow by department, business unit or location.

Position:Senior Director, Commercial Operations

Location: REMOTE

Job :4178-mSupply

# of Openings:1

About mSupply

mSupply is a leading North American distributor of premium parts, products, and equipment serving professionals across the appliance, HVAC, plumbing, commercial kitchen, and related industries. With approximately 2,000 associates across the U.S. and Canada, our businesses combine deep industry expertise, strong customer relationships, and a broad product portfolio with the resources and capabilities of a growing organization.

We are focused on delivering Right Products. Right Now. while continuing to modernize how we support our customers, develop our people, and grow our business.

The Opportunity

As Senior Director, Commercial Operations, you will lead the teams that make our sales organization more effective, disciplined, and data driven. Reporting to the SVP of Sales, you will oversee Sales Operations and Sales Enablement across our HVAC, Appliance, and Plumbing businesses.

The function is established and live. Your role is to scale its impact through stronger analytics, CRM adoption, sales processes, technology, and enablement programs that improve sales execution and performance.

We are looking for a strategic, analytical commercial leader who can lead other leaders, stay close to the business, and turn data, technology, and process into measurable results.

What You’ll Do

Commercial Operations Leadership

• Lead two to three Senior Managers and Directors across Sales Operations and Sales Enablement.
• Set strategy, priorities, and operating rhythm aligned with mSupply’s commercial objectives.
• Develop leaders, build bench strength, and establish clear, measurable team outcomes.
• Own sales performance metrics, reporting, dashboards, pipeline management, forecasting, territory planning, and goal setting across business units.
• Continuously improve sales processes and drive adoption of CRM Proton
  , Microsoft Fabric, Power BI, and other commercial technologies.
• Use automation and AI to improve seller productivity, call coaching, pipeline visibility, and decision‑making.
• Partner with IT and data teams on technology enhancements, data quality, governance, and access.
• Lead the Sales Management System (SMS), equipping sales leaders with effective cadence, metrics, coaching, and accountability practices.
• Lead consultative sales training, including Dimensions of Professional Selling (Carew), and embed the methodology into seller preparation, customer conversations, and follow‑up.
• Lead the Outgrow proactive outreach program, including playbooks, huddle standards, and performance reporting.
• Oversee sales onboarding, playbooks, and ongoing development in partnership with HR and commercial leaders.
• Measure enablement effectiveness through adoption, activity, and business outcomes.

Commercial Partnership

• Partner with Finance, HR, and compensation administration on goal setting, quota management, and commission data and reporting.
• Partner with Pricing on analytics, governance, and commercial strategies supporting margin and competitive positioning.
• Collaborate across Sales, Finance, HR, IT, Pricing, and…