Sales Enablement Manager

As Sales Enablement Manager, you'll help service centers across EDP improve how they convert leads into customers by coaching managers, CSRs, and salespeople in the moments that matter most. Your work will directly influence revenue growth, create more consistent customer experiences, and help build a sales culture that scales across the organization.

This is a highly visible, field-based role where you'll work alongside leaders and frontline teams to identify what's working, fix what's not, and turn coaching into measurable business results.

Within your first 90 days, you'll have built relationships with General Managers and team members across EDP service centers, established a regular coaching cadence, identified key conversion gaps using CRM and sales data, and implemented targeted coaching plans to improve performance. You'll be known as a trusted coach who helps leaders improve results, not just report on them.

• Visit service centers to observe sales conversations, ride along with sales representatives, and understand each location's strengths and opportunities.
• Review CRM, lead conversion, and call performance data to identify where customers are being lost in the sales process.
• Meet with General Managers, Regional Sales Managers, and Regional Vice Presidents to understand business goals and align coaching priorities.
• Begin conducting live call reviews and coaching sessions, while developing action plans for underperforming teams and individuals.

• Improve lead-to-customer conversion rates across service centers.
• Coach the complete sales process, from initial customer contact through close and transition to delivery.
• Use CRM and sales performance data to identify conversion gaps and focus coaching efforts where they will have the greatest impact.
• Lead quarterly sales reviews with General Managers and Regional Vice Presidents.
• Track coaching activity and business outcomes, providing regular updates to sales leadership.

• Coach General Managers to effectively develop their own teams and maintain consistent call-scoring standards.
• Conduct live call reviews, ride-alongs, and in-person coaching with CSRs and inside and outside sales representatives.
• Create and execute performance improvement coaching plans for team members who are not meeting expectations.
• Lead onboarding and ramp-up programs for new sales representatives and customer service employees transitioning into sales roles.
• Facilitate sales training workshops and virtual coaching sessions.

• Collaborate with Regional Vice Presidents and EDP Leaders to establish coaching priorities and growth strategies.
• Support General Managers in developing and executing local sales growth plans.
• Partner with operations teams to ensure a smooth customer experience from sale through delivery and ongoing service.
• Act as a resource for Regional Sales Managers who oversee field sales teams.
• Identify process, staffing, or system-related issues that negatively impact sales performance and provide data-backed recommendations for improvement.
• Help standardize best practices across service centers and continuously refine the sales process based on results.

• At least 5 years of sales experience, including 2+ years coaching, developing, or leading sales professionals.
• Demonstrated success improving sales performance through coaching in both inside and field sales environments.
• Experience coaching both customer service and sales professionals.
• Strong CRM and sales analytics skills, with the ability to identify performance trends and translate findings into coaching action plans.
• Valid driver's license and ability to travel up to…