Account Executive - UK

About the company

Founded in 2010 in The Netherlands, the company is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees working from 22 different countries, we partner with over 2,000 leading enterprises, including Mazda, the UN International Organization for Migration, Adecco Group, and the University of Cape Town, to deliver exceptional customer experiences through the power of Microsoft Teams and AI-driven insights.

Our commitment to innovation, customer focus, and accountability drives our success. Our portfolio includes Dialogue Cloud, Deepdesk (AI Agent Assist), Tendfor and Deepdesk delivering cutting-edge capabilities across Microsoft Teams environments and enterprise CX platforms.

Position Summary

As our Account Executive, you will play a pivotal role in driving new business growth and nurturing existing client relationships. This role combines strategic planning, effective sales execution, and collaborative efforts with internal teams to boost the company's market presence.

You will be responsible for generating and qualifying leads, managing sales processes and campaigns, partnering on social marketing initiatives, and expanding client and partner relationships. The role also involves overseeing RFP/RFI processes, negotiating deals, and staying informed about industry trends.

We are looking for someone who embraces a Growth Mindset someone who sees challenges as opportunities, is eager to learn from feedback, and is motivated to continuously improve. You'll thrive in an environment that values curiosity, adaptability, and resilience, and you'll be empowered to experiment, iterate, and grow alongside our business.

The purpose of this role is to execute sales and business development efforts, including hunting, upselling, cross-selling, and acquiring new customers and partners to expand our the company Contact Centre as a Service (CCaaS) and CPaaS cloud solutions portfolio. You will leverage multiple acquisition strategies, including grassroots demand and lead generation, to bring in new logos and drive sustainable growth.

Key Responsibilities

• Prospecting, generating, qualifying new business and nurturing leads

• Creating and driving effective end-to-end sales processes and campaigns

internal workflow processes and tools are updated and continuously improved

• Partnering with the content and community teams on social marketing campaigns

• Managing and expanding client, partner, and prospect relationships

• Managing the RFP/RFI and contract development processes as well as negotiating and closing deals

• Keeping abreast of competitive intelligence and industry knowledge

• Growing overall sales through solicitation of new business using consultative sales, obtaining bookings from potential clients, completing professional bids and proposals, and attending client visits

Competencies Required

We select based on competencies over skills and experience. We're looking for evidence of these core competencies:

• Planning and Organisation:
  The ability to plan and organise work effectively to ensure that customer commitments are met, and that resources are allocated appropriately

• Resilience:
  The ability to bounce back from setbacks and challenges, and to maintain a positive attitude in the face of change

• Opportunity Recognition:
  The ability to identify and capitalise on emerging business opportunities and trends in the marketplace

• Relationship Building:
  The ability to build strong relationships across and outside of the company, and to establish a strong network of contacts and collaborators

• Collaboration:
  
  The ability to work effectively with others and to build strong relationships based on trust and mutual respect, recognising that everyone has something to contribute

• Customer Centricity:
  The ability to provide high-quality service to customers, including understanding their needs, solving problems, and responding to feedback

• Active Listening:
  The ability to listen carefully to the customer's needs, concerns, and feedback and respond appropriately

Key Experience Required

To be successful in this role, bring demonstrated experience in the following areas:

• Demonstrated ability to build and manage a pipeline of potential new clients using various tools (e.g. Hub Spot, Dynamics, Salesforce) and methods, such as social media, networking, and industry events

• Proven track record in generating new logos, plus upselling and cross-selling with existing…