Account Manager

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world.

We are looking for a customer-focused Account Manager to build strong, long-term relationships with our clients and help them achieve success using our products and services. The Account Manager will act as a trusted advisor, ensuring customer satisfaction, driving retention, and identifying opportunities for growth within existing accounts.

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain strong, long-term client relationships
• Understand customer goals, challenges, and business needs
• Drive customer adoption, engagement, and overall satisfaction
• Manage renewals and proactively address retention risks
• Identify and develop upsell and cross-sell opportunities
• Coordinate with internal teams (Sales, Support, Product, Professional Services) to deliver a seamless customer experience
• Track account health, usage, and performance metrics
• Conduct regular check-ins, business reviews, and success planning with customers
• Resolve issues and escalove when necessary to ensure timely resolution
• Maintain accurate account information and activity in CRM systems

Skills & Abilities

• Strong relationship-building skills with the ability to establish trust and credibility at all levels of a customer organization
• Excellent written and verbal communication skills, including the ability to explain complex concepts clearly and concisely
• Problem-solving skills with the ability to anticipate challenges and proactively develop solutions
• Negotiation and influence skills to support renewals, expansions, and customer advocacy
• Adaptability and resilience in a dynamic, evolving business environment
• Ability to handle difficult conversations professionally while maintaining positive customer relationships

Education & Experience

• 3+ years of experience in account management, customer success, sales, or another client-facing role
• Demonstrated experience managing a portfolio of customer accounts and building long-term relationships
• Experience working with cross-functional teams to deliver customer solutions and outcomes
• Proven track record of supporting customer renewals, retention, and revenue growth
• Experience in a B2B environment;
  SaaS or technology industry experience strongly preferred
• Familiarity with CRM systems and account management tools (e.g., Salesforce, Hub Spot)
• Experience conducting customer meetings, business reviews, and value-driven conversations

Celigo reasonably expects to pay a base salary between $70,000 and $100,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made.

Celigo is proud to be

• Celigo is the #1 ranked iPaaS platform (G2, 8 quarters running)
• Celigo is a Visionary in the Gartner Magic Quadrant for iPaaS for the third consecutive year
• Celigo was named a 2026 Gartner Peer Insights Customers' Choice for iPaaS, the second consecutive year
• Celigo is ranked #1 iPaaS on G2 for multiple quarters and named a Leader in both B2B/EDI, API Marketplace, and API Management
• Celigo puts intelligent automation in the hands of every team, unifying workflows from the predictable to the fully agentic in a single platform through a…