Advisory Solution Consultant, Telco Industry

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500 work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

As a member of our Solution Consulting team, you will have a major impact on ourfuture success by supporting Solution Sales with a strong focus on the Telecommunications industry. You will help drive revenue by bringing deep industry expertise, guiding customers through complex transformation initiatives, and positioning Service Now solutions in alignment with telecom-specific operational and business needs. This is a hands-on technical consulting role for someone whocan go wide and deep on solution delivery and solution positioning during sales cycles, while acting as a trusted advisor to customers, Sales, Product Management, and executive stakeholders.

In line with the Advisory Solution Consultant profile at Service Now, this role requires significant depth in a specific functional and industry area, the ability to mentor others, and the capability tohelp shape account strategy in the assigned vertical

What you get to do in this role:

• Support product sales as a technical and domain expert within a client facing sales team, with particular emphasis on telecom operators and service providers
• Lead discovery workshops to understand customers’ business challenges,operational models, and technology landscape, and deliver compellingproduct demonstrations aligned to telecom use cases
• Engage with customers on industry-specific processes and systems,including service operations, network-related workflows, customer service models, order and case management, and operational efficiency initiatives across telco environments
• Answer product feature and technical questions from customers, partners,and Service Now colleagues, connecting platform capabilities to telecomoperating realities
• Work closely with Sales to develop account strategies and advance opportunities in the telecommunications vertical, consistent with the expectations for advanced and senior Advisory Solution Consulting roles.
• Provide feedback to Product Management on enhancements that canbetter address telecom customer needs and create differentiated value
• Share best practices, reusable assets, and industry knowledge with other
  
  Solution Consultants, while mentoring team members in the telecomdomain, which aligns with the internal expectations for Advisory-level
  
  Solution Consultants.
• Stay current on market trends, competitive positioning, and the evolving
• telecommunications landscape
• Support marketing events, executive briefings, industry conferences, usergroups, and trade shows focused on telecommunications and digitalservice provider

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or the telecommunications industry
• 7+ years of pre-sales solution consulting or sales engineering experience Strong experience in the telecommunications industry, with a solid understanding of telco operations, business…