Customer Technical Support, Senior Engineer

Hydro Aluminium Metal is a leading supplier of extrusion ingots, sheet ingots, foundry alloys, wire rods, and high-purity aluminium, with a global production network of around 6,000 employees. With primary metal production facilities in Europe, Canada, Australia, Brazil, and Qatar, and recycling facilities throughout Europe and the U.S., two-thirds of our primary aluminium production is based on renewable energy.

• Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
• Retirement Savings Plans with Company Match/Contributions
• Education Assistance
• Bonus Plan Eligibility
• Parental Leave

Promote technical sales and marketing of value-added Hydro metals in terms of increasing margin and volume. Support Hydro’s customers in their development and growth by providing best in class Customer Technical Support (CTS) with focus on recycled, greener and more sustainable products.

• CTS work would consist of executing technical services programs towards customers to ensuring Hydro Aluminum Metals NA is the preferred supplier for all their value added and regular high quality metal needs.
• Support sales to increase volume and/or margins by proactively engaging the customers in identifying and providing solutions in terms of new and optimized alloy needs for the customer.
• Support sales to increase volume and/or margins by proactively engaging the customers in identifying and providing solutions in terms of new opportunities and new products.
• Support sales to increase volume and/or margins by proactively engaging the customers in identifying and providing solutions in terms of plan and execute CTS program with head of CTS and sales managers.
• Support sales to increase volume and/or margins by proactively engaging the customers in identifying and providing solutions in terms of assist the sales team with technical expertise.
• Support sales to increase volume and/or margins by proactively engaging the customers in identifying and providing solutions in terms of support customers on technical issues.
• Offering extensive support on metallurgical matters.
• Be the communication link between customer needs and requirements towards the production units – cast houses.
• Support cast houses on technical issues.
• Customer requirements of the product.
• Continuous improvements and new product offering.
• Maintenance of product quality and market quality demands.
• Manage and resolve customer claims and complaints.
• Use AMBS processes and procedure in executing all activities.
• Define and follow-up R&D projects and ensure customer and market driven programs are executed.
• Participate and take active role in Industry and Technical forums to influence the agenda.

Required Education/

Experience:

• Master’s degree or doctorate from an accredited University is required.
• Material Science/Metallurgy background is required.
• Minimum of 5 years’ experience in the aluminum extrusion industry is desirable
• Willingness to travel as required supporting customers (minimum of 30-50% travel)

• Strong background in aluminum casting and/or extrusion process and operations
• Knowledge of alloys for automotive application and OEM qualification and production requirements.
• Strong technical and scientific skills relating to the science and technology behind aluminum processing
• Close adherence to best practices and strong attention to detail
• Wide ranging communication and interpersonal skills, to be able to work well with a wide range of people from shop floor employees up to senior management or owners.
• High level of professionalism, drive and enthusiasm.
• Ability to work according…