Commercial Revenue Architect, Industry Expansion

Location: Austin | Chicago | New York City | Salt Lake City | San Francisco

Department: Customer Success Managers

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort.

For more information, visit (Use the "Apply for this Job" box below)..

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact.

If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

Commercial Revenue Architects at Gong are strategic partners to our customers, focused on transforming how they sell and run revenue through Gong's AI Operating System. You'll your consultative approach to guide operational teams to architect workflows, accelerate adoption, and realize business results across the entire revenue lifecycle — not by driving product usage, but by changing how revenue actually gets done.
Your success is measured by the business transformation outcomes you help customers achieve — improvements to how they run and sell revenue, quantifiable value realization, and revenue impact (retention and expansion).

• Revenue Transformation Strategy:
  Partner with senior GTM executives to co-design and execute tailored revenue strategies, modernizing how commercial accounts sell, forecast, and optimize their go-to-market engine through Gong’s AI OS.
• Diagnostic Scoping & Discovery:
  Work with revenue leaders to pinpoint what's really slowing them down, turn it into a clear plan for change and obtain executive alignment.
• Workflow Architecture & Solution Design:
  Analyze current-state sales workflows and engineer tailored, AI-driven operational models, aligning Gong’s conversation and deal intelligence capabilities directly to the customer’s unique revenue process.
• Adoption & Strategic Change Management:
  Serve as a trusted advisor to help executive adoption initiatives that drive behavior change in how customers sell, embedding Gong into daily team rhythms.
• Value Realization:
  Use data-driven insights to quantify measurable business outcomes for your book of accounts
• Renewal and Expansion Management:
  Own the renewal execution and credit consumption for a portfolio of commercial accounts
• Cross-Functional Collaboration:
  
  Partner with internal teams to remove barriers to your accounts' transformation work

• 1–3+ years in a client-facing, delivery, or consulting role requiring structured problem-solving and process or workflow design
• You are currently located in one of Gong's hub locations (SF, SLC, ATX, CHI, or NYC)
• Strong structured problem-solving skills, with exposure to how transformation initiatives are scoped and delivered
• Track record engaging stakeholders and contributing to value/ROI conversations, with growing comfort speaking to business priorities beyond product usage

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your…