Account Manager

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and Pager Duty. Front has received numerous accolades, including a Certified Great Place to Work in 2026,
Top Places to Work by USA Today 2025
, Y Combinator's list of Top Companies in 2023
, #4 on Fortune’s Best Workplaces in the Bay Area™ ,
Inc. Magazine's 2022 Best Workplaces list
, and Forbes Best Startup Employers 2022 List
.

As an Account Manager at Front, you will own the commercial health and growth of a portfolio of customers. This is a relationship-driven role where you’ll manage renewals, uncover expansion opportunities, and help customers get more value from Front over time.

You’ll partner closely with a dedicated Customer Success Manager (CSM). While the CSM focuses on product adoption and value realization, you will own the commercial relationship—building trusted relationships with customer stakeholders, navigating complex opportunities, and delivering predictable revenue outcomes. This role is a great fit for someone who combines commercial acumen, customer empathy, and operational rigor.

• Own the commercial lifecycle: Manage renewals and expansion opportunities across a portfolio of core customers, from early planning through negotiation and close.

• Drive revenue growth: Identify upsell and cross-sell opportunities, run thoughtful discovery, build business cases, negotiate contracts, and close commercial deals.

• Build trusted customer relationships: Develop strong relationships with customer stakeholders and understand their goals, challenges, and evolving business needs.

• Position Front’s broader value:
  Introduce AI capabilities like Autopilot, Professional Services, premium support, and other relevant offerings to help customers automate workflows, accelerate time-to-value, and expand their use of Front.

• Partner with Customer Success: Collaborate closely with your mapped CSM to use product usage data, health signals, and customer feedback to drive expansion and mitigate churn risk.

• Lead strategic account planning: Create and execute account plans that align customer priorities with Front’s capabilities and identify paths to long-term growth.

• Maintain operational excellence: Keep accurate CRM records, manage pipeline, forecast renewals and expansion, and consistently track customer and commercial activity.

• Collaborate cross-functionally: Partner with Sales, Support, Product, Marketing, and Services to resolve issues, advocate for customer feedback, and improve the customer experience.

• Experience: 3–5 years in Account Management, Customer Success, or a related commercial role, ideally managing and growing a portfolio of SaaS customers.

• Commercial acumen: A track record of owning revenue outcomes, including renewals, upsell, cross-sell, or expansion in a quota-carrying or metrics-driven environment.

• Customer relationship skills: Ability to build credibility with a range of stakeholders, understand business priorities, and communicate value clearly.

• Strategic and consultative approach: Strong discovery, negotiation, and problem‑solving skills, with the…