Senior Account Manager, CPG

Sr. Account Manager

The Sr. Account Manager is responsible for managing end-to-end customer relationships within the Retail and CPG vertical, driving cloud adoption and revenue growth across AWS's 200+ services, with particular emphasis on GenAI and Agentic AI solutions. This role requires deep industry expertise in CPG or Manufacturing business models, strategic account planning, and the ability to engage C-suite executives to drive digital transformation and AI-powered innovation initiatives.

Key job responsibilities:

• Strategic Account Management:
  Manage customer relationships across retail and CPG accounts, serving as the primary AWS point of contact.
• Develop and execute strategic account plans aligned to customer business outcomes and AWS growth objectives.
• Drive annual revenue quota through new workload acquisition, service expansion, and multi-year agreements.
• Build and maintain executive relationships with C-level stakeholders including Chief Digital Officers, Chief Marketing Officers, Chief Merchandising Officers, Chief Product & Technology Officers, and Chief Information Officers.
• Sales Execution:
  Identify, qualify, and close sales opportunities across all stages (Prospect through Closed/Won).
• Articulate AWS value propositions for retail-specific use cases including CPG platforms, personalization, supply chain optimization, customer data platforms, and omnichannel experiences.
• Collaborate with Solutions Architects, Customer Solutions Managers, Technical Account Managers, Partner Sales/Development Managers, and Specialist Sales teams to deliver comprehensive solutions and drive partner opportunities.
• Leverage AWS Migration Acceleration Program (MAP), Professional Services, and partner ecosystem to accelerate customer adoption.
• Coordinate with Marketing on customer references, case studies, and industry events.
• Business Planning & Reporting:
  Maintain accurate pipeline and forecast data in Salesforce (SFDC).
• Conduct regular business reviews with customers and internal stakeholders.
• Track key performance indicators including pipeline, win rates, customer meetings, and partner engagements.
• Develop Value Maps and business cases demonstrating ROI and TCO benefits.

A day in the life:

We empower retail and e-commerce leaders to transform businesses through AWS cloud innovation. Our Culture:
We drive excellence through ownership—yet never alone. Each Account Manager owns their territory end-to-end, but we lift each other up through knowledge sharing and collective problem-solving. We embrace growth mindsets, champion customer obsession with backbone, and execute with urgency. We celebrate wins together and rally when teammates need support.

What Makes Us Different:
We're not selling services—we're partnering with retail leaders to reimagine customer experience and optimize operations. We bring industry expertise, technical credibility, and genuine commitment.

Together, we're building the future of retail on AWS.

About the team:

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating—that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Inclusive Team Culture:
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that…