Security Service Manager - Northwest Suburbs

Security Service Manager - Northwest Suburbs

Apply to the Security Service Manager - Northwest Suburbs position at Allied Universal
.

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

• Location:
  
  Downtown Chicago and Surrounding Northwest Suburbs
• Job Type: Full-Time
• Salary Range: $57,000 / Year + Benefits
• Seniority Level: Mid-Senior level
• Employment Type:
  
  Full-time
• Job Function:
  Other, Information Technology, and Management
• Industry: Professional Services

• 2–5 years of experience in security services, preferably in a supervisory or management role
• Experience working in or around commercial real estate (such as office buildings, retail centers, or similar environments) is highly desirable
• Strong leadership, communication, and organizational skills
• Ability to manage security operations and client expectations effectively

• Ensure all security protocols and standards are consistently upheld; operate independently to manage frontline supervisors and security officers, meeting client‑specific contractual hours while proactively minimizing unbilled overtime
• Recruit, train, schedule, and manage supervisors and officers; execute payroll, performance evaluations, and employee relations to build high‑performing, engaged security teams
• Serve as the primary point of contact for clients, ensuring high‑quality service that enhances the protection of people and property
• Leverage Allied Universal’s AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non‑billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability

• Respond to escalated issues professionally, coordinating with clients and internal teams
• Maintain training, safety, and operational standards while managing uniforms, equipment, and supplies

• Must possess one of the following:
  • Bachelor’s degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast‑paced service organization
  • Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast‑paced service organization
  • High school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast‑paced service organization
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast‑paced environment
• Experience in leading development, and retaining a diverse team while building positive client relationships
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
• Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results
• Ability to maintain a profitable book of business by cross‑collaborating and utilizing results‑oriented problem‑solving skills to meet both client and employee growth and satisfaction
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
• Proficiency in web‑based applications and computer systems, including Microsoft Office
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
• Excellent oral and written communication skills
• Knowledge of safety protocols and delivery service
• Experience with (BI) Business Intelligence tools for metrics…