Security Officer, Office

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Location:

Central-42 West Madison Street (CW Safety and Security)

Position Type:
Union Position

Overtime Status:
Non-exempt

Chicago Public Schools (CPS) is the third-largest school district in the United States, serving over 330,000 students in 600+ schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life.

In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans: academic progress, financial stability, and integrity. Six core values are embedded within these commitments – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning.

The Office of Safety and Security serves as the critical department to partner with school principals and other CPS staff members to ensure that all schools strive towards the goal of establishing a safe environment for our students.

Reporting to the Network Safety Support Manager, the Central Office Security Officer performs routine security functions to ensure the protection of property and the safety of Central Office staff. This position monitors access to the building, and addresses any incidents, escalating them as appropriate.

• Manages access control of personnel and visitors into CPS Office Buildings. Screen visitors using access control systems and security screening apparatus to ensure the safety of the building and that visitors go directly to their designated areas.
• Maintain highest levels of professionalism and customer service to employees, vendors and guests by greeting customers in a friendly and courteous manner.
• Positively influence organization's stability and reputation by complying with legal requirements, Board policies, CPS Office of Safety and Security Accountability standards, and departmental posted orders and best practices.
• Maintain a safe environment by monitoring and setting building and equipment controls.
• Secure premises and personnel by patrolling property; monitor surveillance equipment; inspect buildings, equipment, and access points.
• Complete preventive maintenance requirements to ensure equipment functionality following manufacturer's instructions. Troubleshoot equipment malfunctions and request repairs as appropriate; prevent losses and damage by reporting irregularities.
• Inform violators of policy and procedures; alert appropriate supervisor/authorities of trespassers. Report unusual activity or suspicions of safety issues to the Security Supervisor or administration in a timely fashion. Document incidents in a timely manner, capturing details and participants’ data.
• Direct personnel and visitors in cases of emergency.
• Maintain cleanliness of the front desk and surrounding area.
• Maintain and control the lobby during large events, various meetings and functions to ensure a smooth flow of guests without interrupting normal business functions and the safety of visitors and staff.
• Participate in professional development training to increase knowledge and skills.

In order to be successful and achieve the above responsibilities, the Central Office Security Officer must possess the following qualifications:

• High school diploma or GED equivalent
• Bachelor’s degree from an accredited college or university preferred

• A minimum of two (2) years of highly successful related experience
• Experience with technology systems including Google applications, Verify, and surveillance monitoring systems such as Genetec, Rapid Eye, & CCTV

• Basic knowledge of school business processes (i.e., Verify Door Swipe Module) and methods of providing site security and safety.
• Projects a consistently positive image in accordance with the image of the Board of Education.
• Proficiency with MS Office and Excel, Google applications and surveillance monitoring software.
• Ability to thrive and multi-task in a fast-paced environment.
• Possess sound judgment and knowledge of ethical practices.
• Problem solving skills; ability to make decisions and execute them, especially in emergency situations.
• Ability to follow written and oral instructions; ability to take accountability for mistakes and learn from them, while consistently following up with analysis and corrective action.
• Strong oral communication skills, human relations and interpersonal skills; team oriented.
• Effective communication skills including oral and listening skills. Ability to communicate in a clear, concise and friendly manner, whether communicating directions or instructions to leave the premises, consistently displaying good eye contact and an open posture.
• Demonstrate dependability, politeness, genuine interest and concern, tact, discretion, impartiality,…