Security Operations-Center Operator

Overview

Northwestern Medicine invites you to join our Security Operations Center (SOC) as a SOC Operator I. In this role, you will maintain high visibility and accountability for the efficient flow of information to Security Services Officers, Supervisors, Coordinators, and Operations Managers. Working within a 24/7 SOC, you will provide comprehensive monitoring to secure facilities, patients, visitors, and staff across the Northwestern Medicine system.

• Receive and prioritize incoming calls, emails, and alerts related to security incidents and emergencies.
• Dispatch security personnel to respond to incidents, alarms, and assistance requests according to established procedures.
• Monitor surveillance cameras, access control systems, and other physical security technologies to detect and assess incidents in real-time.
• Respond to security alarms, including intrusion, fire, and duress alarms, and initiate appropriate response procedures.
• Maintain clear and effective communication with security personnel, supervisors, and stakeholders to coordinate incident response.
• Record all incidents, responses, and actions taken in a detailed and accurate manner using incident management or computer-aided dispatch systems.
• Assist with the implementation and enforcement of security policies and procedures.
• Provide clear and concise instructions to security personnel and guide them during critical situations.
• Relay critical information and updates to appropriate stakeholders, including hospital leadership, in a timely manner.
• Coordinate with internal and external emergency services, such as law enforcement, fire departments, and medical services, to facilitate an effective response to emergencies.
• Escalate high-priority incidents or emergencies to appropriate management or authorities as necessary.
• Address and relay security-related hardware or software issues; coordinate with vendors or internal support to rectify any arising issues.

• High‑school diploma or GED.
• Successful completion of the IAHSS Basic exam within 90 days of hire and maintenance of IAHSS Basic certification.
• Current BLS certification through the American Heart Association within 9 months of hire.
• Strong interpersonal and communication skills necessary to interact effectively with employees, medical staff, patients, visitors, law enforcement, and other outside agencies.
• Attention to detail for accurate incident documentation and record maintenance.
• Ability to handle multiple tasks and prioritize effectively in a fast‑paced environment.
• Writing skills necessary to complete reports and paperwork that meet departmental standards.
• Physical ability to sit for extended periods and operate computer equipment.
• Willingness to work in shifts, including nights, weekends, and holidays, as security operations require 24/7 monitoring.
• Proficient with Microsoft Office applications and the Internet.
• Familiarity with physical security principles, procedures, and technologies, including surveillance cameras, access control, and alarm systems.
• Strong problem‑solving and decision‑making skills to assess situations quickly and determine the appropriate course of action in a calm demeanor.

• Previous experience in a security dispatching role or similar position.
• Associate or Bachelor’s degree.
• Valid driver’s license.
• Valid Firearm Owner’s Identification (FOID) card.

Northwestern Medicine is an equal‑opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position, you will be required to complete an authorization and disclosure form that permits Northwestern Medicine to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception:
New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.