Community Engagement & Safety Coordinator

Community Engagement & Safety Coordinator

The Community Engagement & Safety Coordinator supports IMAN's vision of a thriving, safe, and connected community by promoting safety, harm reduction, and respectful engagement across IMAN programs and facilities. Under the direction of the Associate Director of Community Engagement & Safety, this role serves as a visible ambassador for IMAN, supporting community engagement efforts while helping maintain a secure, welcoming environment for participants, staff, and visitors.

This position emphasizes de-escalation, trauma-informed practices, and relationship-based safety strategies in community-based settings.

• Serve as a positive presence and ambassador for IMAN programs, events, initiatives, and community engagements.
• Act in a leadership capacity during assigned programs, events, and initiatives, supporting a welcoming and respectful environment.
• Provide assistance to participants, clients, employees, and visitors in accordance with Community Engagement & Safety (CES) procedures and values.
• De-escalate conflict and respond to tense or volatile situations using trauma-informed, culturally responsive, and approved de-escalation techniques.

• Conduct regular safety and security patrols of IMAN properties to promote a safe environment.
• Support safety screening and harm-reduction procedures for program participants, in accordance with organizational policy, participant consent, and applicable laws.
• Ensure the security of IMAN premises and the safety and well-being of personnel and visitors.
• Inspect IMAN properties for safety risks, hazards, or security concerns and complete incident reports as required.
• Respond to and document accidents, incidents, suspicious activities, safety breaches, and emergency situations; prepare written reports for CES leadership and file documentation per organizational standards.
• Support emergency preparedness procedures, including fire prevention, evacuation protocols, traffic control, and incident response.

• Monitor security and video surveillance systems in accordance with privacy laws, confidentiality standards, and IMAN policies.
• Retrieve and preserve surveillance footage for internal investigations as authorized and required.
• Comply with IMAN policies, operating standards, and applicable local, state, and federal safety regulations.
• Support implementation of workplace and public health safety protocols as required.
• Participate in required trainings, certifications, and employee orientations.
• Perform other related duties as reasonably assigned.

• High school diploma or equivalent.
• Minimum of three (3) years of experience in security, safety, or community-based safety roles.
• Working knowledge of safety operations, emergency response procedures, and best practices in community or organizational settings.
• Demonstrated ability to act ethically, maintain confidentiality, and avoid conflicts of interest.
• Strong situational awareness and attention to detail.
• High level of social sensitivity and ability to engage respectfully with diverse communities.
• PERC card strongly preferred; must obtain PERC card within a specified timeframe if not already held.
• Proficiency in Microsoft Office and Google Workspace.

• Frequent outdoor work in varying weather conditions.
• Ability to stand and walk for extended periods.
• Ability to respond quickly in emergency or crisis situations.
• Ability to use hands and arms for handling, reaching, and operating equipment.
• Ability to lift and carry up to 50 lbs with or without reasonable accommodation.
• Some evening and weekend work required.

• Multilingual abilities (Spanish and/or Arabic) are a plus.

• Medical, Dental, Vision
• Flexible Spending Account (FSA)
• 401(K)
• Vacation, Sick, and Personal days
• Paid Parental Leave
• Life and Disability Insurance