Public Safety Dispatcher

IL - Chicago Chicago 820 N. Lasalle Blvd Chicago, IL 60610, USA

• On-site
• Operations
• Full-Time
• Requisition #: PUBLI
  002395

Location: Onsite, Chicago, IL

Employment Type: Full-Time

Compensation Range: $20.00 - $21.50 Hour

The compensation above is the estimated hiring range for this position. Final offers are determined based on a variety of factors, including skills, experience, qualifications, internal equity, and other job-related considerations.

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Make a Difference Where Every Moment Matters

At Moody Bible Institute, our Public Safety Dispatchers serve as the critical communication link that helps keep our campus community safe. This is more than a dispatch role. It is an opportunity to provide calm, professional support during emergencies, coordinate responses to campus incidents, and assist students, employees, and visitors with care and excellence.

If you thrive in fast-paced environments, can remain composed under pressure, and are passionate about serving others, we invite you to join our Public Safety team.

About Us

Moody Bible Institute is a Christ-centered higher education and media ministry dedicated to equipping people with the truth of God's Word. Through trusted biblical teaching, media, and educational resources, Moody reaches audiences around the world with the gospel and seeks to make a lasting Kingdom impact.

The Opportunity

As a Public Safety Dispatcher, you will serve as the primary point of contact for the Moody Public Safety Department. You will manage emergency and non-emergency communications, coordinate responses to incidents, monitor campus safety systems, and support emergency operations across our Chicago campus and broader Moody community.

Success in this role requires strong communication skills, sound judgment, attention to detail, and the ability to remain calm while handling multiple priorities in time-sensitive situations.

What You’ll Be Doing

• Answer and prioritize emergency and non-emergency phone calls and radio communications.
• Dispatch Public Safety officers and coordinate responses to calls for service.
• Gather, document, and communicate critical incident information accurately and efficiently.
• Enter and maintain incident records within the Computer Aided Dispatch (CAD) system.
• Monitor campus activity through CCTV systems and assist investigations through video review.
• Monitor and respond to fire alarms, door alarms, panic alarms, and other security systems.
• Send emergency notifications and alerts to students, faculty, and staff.
• Communicate effectively with Public Safety officers, local 911 operators, and emergency responders.
• Connect campus departments with appropriate resources during and after business hours.
• Manage multiple incidents simultaneously while maintaining accuracy and professionalism.
• Process Motor Vehicle Record (MVR) checks for students and employees.
• Support departmental initiatives, projects, and other duties as assigned.

Required Qualifications

• Strong communication and interpersonal skills with the ability to remain calm under pressure.
• Ability to accurately document incidents and prepare written reports.
• Ability to exercise sound judgment and make decisions in urgent situations.
• Ability to stand and walk for extended periods, both indoors and outdoors as needed.
• Fluent English verbal and written communication skills.
• Legal authorization to work in the United States without employer sponsorship.

Preferred Qualifications

• Experience in dispatching, public safety, security operations, emergency communications, or a related field.
• Experience working in a fast-paced environment with high-volume or high-stress situations.
• Familiarity with emergency notification…