Field Service Technician Level 1 - Chicago

Field Service Technician Level 1 - Chicago

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At the direction of the Field Service Supervisor and the Technical Support Team, the Field Service Technician I will be provided assignments to complete installation, troubleshooting and repair of LINET and non‑LINET products in hospital and healthcare facilities. The Field Service Technician I will assist on customer installations and be responsible for reporting any damages, bed function failures to the Technical Support Team, and if possible, repair any of the reported bed concerns within the established standards while on site.

• Provide high level of customer service and interact with customers in a professional manner.
• Complete repair work for service related to electronic, hydraulic and pneumatic systems repairs as per established service standards and training.
• Assist as instructed on installations and complete routine preventative maintenance per service contracts.
• Document repairs as completed per work orders, to include evaluation, service or PM forms, accurately describing any bed function failure, how it was remedied, parts used or required and confirming warranty or non‑warranty status. All paperwork must be signed by both the technician and the facility representative, then submitted to Technical Support Team within 24 hours of completion.
• Perform routine preventative maintenance on beds, and repairs on all beds, stretchers, OBT’s, and other accessory items that may have reported failures per outlined service contracts and work orders.
• Understand the detailed functionality and benefit offering of each product, how each product is best applied to meet emergent customer needs and benefit the patients and caregivers.
• Complete ongoing education, as provided by LINET, to stay current on all LINET products and technologies.
• Adhere to LINET Safety Procedures while conducting routine maintenance, work order repairs, installations, and other-directed work on LINET products.
• Wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing at all times. LINET will provide established equipment annually; equipment is to be utilized by the service technician when working on LINET products and completing other assigned tasks.
• Required to complete service van maintenance, inventory of required tools, and spare parts prior to and at the end of each shift. If the van, tools or parts are in need of service or repair, the Service Technician will report this to his or her manager for approval to repair equipment prior to continued use for safety and per guidelines.
• All other duties as assigned.
• Regular and timely attendance; nights, weekends and on‑call hours may be required.

• High level of integrity.
• Learning agility.
• Excellent communication skills.
• Exemplary interpersonal skills – ability to work effectively with a variety of personalities and behavioral styles.
• Ability to organize and manage multiple priorities and deadlines/follow‑up.
• Expert level of technical acumen.
• Strong customer orientation.
• High level of LINET and competitor technical product knowledge.

• High School Diploma or equivalent.
• 5 years related experience and/or training.
• Advanced electro‑mechanical repair and troubleshooting skills.
• Experience in driving “C” size trucks.
• Valid driver license; ability to be insured under Company insurance per established guidelines. Driver's license record will be reviewed annually.
• Must be proficient in Microsoft Office Suite:
  Word, Excel, PowerPoint, Outlook.

This position does not have supervisory responsibilities.

Language

Skills:

Ability to respond to common inquiries or complaints from employees, customers or members of the business or at‑large community.

Mathematical

Skills:

Ability to apply mathematical concepts and operations.

Reasoning Ability: Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions.

While performing the duties of this job,…