Service Technician

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• 1-2 years experience servicing and repairing fire and security systems
• Ability to document records and reports of assessments and audits of systems

• Assist in the service of security and fire systems hardware.
• Collaborate with team members to ensure compliance with regulatory requirements.
• Adhere to all company policies and industry regulations.
• Assist in creating documentation and reports for security assessments and audits.
• Accurately maintain inventory records for all hardware.
• Maintain tools, vehicles, and equipment and keep parts and supplies in order.
• Provide excellent customer service by responding to support requests promptly and professionally, ensuring user satisfaction.
• Performs other related duties as assigned.

• Complete assigned training modules and certifications within specified timelines.
• Deliver quality service and support that meets or exceeds customer expectations.
• Maintain timely and accurate service documentation.

• High school diploma or equivalent required.
• Valid driver’s license and clean driving record.
• 3+ years of experience in a service role supporting fire systems, security systems, access control systems, and CCTV systems.
• Experience servicing Kidde, DMP, Digital Watchdog, Notifier, and AiPhone preferred.
• NICET 1.

• Familiarity with iPhone/iPad and best practices.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work well in a team environment.
• Eagerness to learn and adapt to using hand and power tools.
• Attention to detail and commitment to accuracy.
• Time management and organizational skills.

• Reasonable accommodations may be made for individuals with disabilities.
• Ability to sit or stand for extended periods.
• Capable of lifting and moving equipment weighing up to 50 pounds.
• Comfortable working in various environments, including client sites and on ladders.
• Must be able to work at heights.
• Must be able to work in all weather conditions.

• Core work hours are Monday through Friday, 7:30 a.m. to 4:30 p.m., with travel to customer sites required.

Employment Type: Full Time

Years

Experience:

1 - 3 years

Salary: $28 - $30 Hourly

Bonus/Commission: No

Seniority Level: Entry level

Job Function: Information Technology, Facilities Services

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