Field Service Technician

About the Role

Role overview: If finding an effective fix and supporting customers with the highest level of service standards sounds appealing, Canon USA seeks a Field Service Technician to deliver amazing experiences and elevated efficiency within routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Compensation and benefits: This role offers an anticipated hourly rate of $19.00 to $26.31 per hour. This role is eligible for a transportation allowance.

In this position, you’ll be accountable for:

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Please note:

this is a customer-facing role and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Do you meet these requirements?

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver{s} license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Canon U.S.A., Inc. is a leading provider of imaging solutions in the United States. Canon is committed to its Kyosei philosophy of social and environmental responsibility. Canon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.