Traveling Technology Specialist

Job Details:

Job Location:

Chicago, IL - IL, Salary Range: $23.00 - $27.00 Hourly, About the Role

• Heavy travel of up to 100% during active deployments, which may include continuous travel Monday through Friday and overnight stays away from home throughout the work week
• Between deployments, fully remote workdays from home are typical, with time spent on remote support, customer training, install prep, and administrative work
• Be available to work four (4) weekend days per month, as scheduled by management
• Travel by plane, rental or personal vehicle, train, boat/ferry, rideshare, and other modes of transportation, as needed
• Schedules may include early mornings, late evenings, overnight installs, and extended shifts based on customer and business needs
• Holiday coverage may be required on a scheduled or as‑needed basis
• Hours worked, including compensable travel time, must be accurately recorded and are paid in accordance with applicable wage and hour laws and F3 policy

F3 Technologies, Inc. is a leading field service technology company specializing in payment technology installations and support. We serve partners across the nation, delivering exceptional service through our dedicated team of professionals. Guided by The F3 Standard, we Focus on People, Foster Belonging, and move Forward Together.

• Travel continuously Monday through Friday to customer sites across the United States or Canada to install, maintain, replace, and repair Point of Sale systems in person
• Install, maintain, replace, and repair Point of Sale systems with customer sites remotely, as assigned
• Troubleshoot technical issues and provide timely and effective solutions
• Lead high-level customer engagement during training, go-live, and troubleshooting services
• Partner with scheduling and dispatch to manage travel itineraries, and adapt quickly to delays, itinerary changes, and same-day reassignments
• Transport, safeguard, and track company equipment, tools, and inventory while traveling
• Submit accurate and timely expense reports and receipts in accordance with F3 travel and expense guidelines
• Maintain accurate records of work performed and parts used, including all mandatory documentation
• Communicate with customers and team members in a professional and courteous manner
• Adhere to safety standards and protocols at all times, including while traveling
• Additional responsibilities, as assigned

• High School Diploma or equivalent
• Must be 21+ years of age
• Ability and willingness to travel up to a full week, with overnight stays away from home
• Ability to work four (4) weekend days per month, as well as early mornings, late evenings, overnight shifts, and holidays, as scheduled
• Valid driver's license and a driving record that meets F3 and rental car company requirements, maintained and kept current at all times
• Valid government-issued identification that meets TSA requirements for domestic or international air travel (REAL  equivalent)
• Valid passport with ability to travel internationally
• Must reside within a reasonable distance of a major commercial airport
• Some roles require fluency in more than one language; this will be communicated and confirmed during the hiring process
• Ability to multitask and stay organized while working across changing locations and time zones
• Continued education, as required; this may include training and educational resources made mandatory by partnerships

• Minimum 1 year of IT or restaurant experience
• Previous experience in a travel-based or field service role
• Strong technical skills and knowledge of POS systems
• Ability to read and interpret technical manuals and schematics
• Excellent problem-solving and troubleshooting skills
• Ability to…