Field Service Technician

The Field Service Technician is responsible for supporting customers throughout the United States and Canada by installing, commissioning, maintaining, troubleshooting, repairing, and optimizing Baumer hhs adhesive application and quality assurance equipment. This role also includes customer training, technical support, and building strong customer relationships to ensure maximum equipment performance and reliability.

Technicians work independently at customer facilities after completing the onboarding and training process and play a key role as the face of Baumer hhs in the field.

This is a full-time position requiring extensive travel (approximately 90-95%) across North America.

• Install, commission, and start up new Baumer hhs equipment.
• Perform preventive maintenance, repairs, upgrades, and system modifications.
• Troubleshoot and resolve electrical, mechanical, pneumatic, software, and networking issues.
• Support both current and legacy Baumer hhs systems in customer facilities.
• Train operators, maintenance personnel, and technical teams on equipment operation, maintenance, and best practices.
• Provide on-site technical support.
• Read and interpret electrical schematics, wiring diagrams, and mechanical drawings.
• Diagnose and repair electro-pneumatic systems and industrial automation equipment.
• Assist customers in optimizing system performance and production efficiency.
• Submit accurate and timely service reports, documentation, and expense reports
• Develop and maintain strong professional relationships with customers.
• Participate in on-call support rotation as required.
• Follow all company and customer safety requirements.
• Successfully complete the training program provided by the company.
• Comply with all company expense policies and procedures.
• Properly maintain and use all tools and equipment provided by the company.
• Attend in-person and virtual meetings as required, whether internal company meetings or customer-facing meetings.
• Accurately and timely complete all required company platforms and reporting tools, including Excellence for software updates and equipment information, Proxedo for field service activity reporting, Excellence 2 for documenting remote and telephone support activities, and any future systems or applications required by the company for the role.
• Ensure all information is entered completely, correctly, and submitted on time. Provide telephone and remote technical support to technicians, sales representatives, customers, and other stakeholders as required.

• Technical diploma or degree in Electrical, Electronics, Industrial Maintenance, Communications, Computer Systems, Automation, Mechatronics, or a related technical field required.
• Candidates must be legally authorized to work in the United States without current or future employer sponsorship
• Excellent verbal and written communication skills.
• Strong customer service orientation and professional demeanor.
• Ability to read and analyze electrical schematics and mechanical drawings.
• Experience using hand tools and electrical test equipment.
• Basic understanding of industrial networking, IP addressing, and communication protocols.
• Knowledge of single-phase and three-phase electrical power systems, sensors, motors, and industrial controls
• Knowledge in the use of hand tools such as drills, cutters, hammers, adjustable wrenches, pliers, etc.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to work independently with minimal supervision.
• Ability to train customers in production and maintenance environments.
• Strong organizational and problem-solving skills.
• Valid driver's license and passport with ability to travel throughout the United States and Canada.
• Most travel is by…