Installation Coordinator

• Coordinate the machine installation with the customer; send the site preparation checklist to the customer; receive checklist; order parts for installation; communicate any delays with installation including any rescheduling needed. Confers with customers via email and phone to determine the progress of the work provided.
• Coordinate the delivery and installation of machines with the Sales Department and Distributors. Define the priority of the installation while utilizing the most cost-effective methods and resources.
• Together with the Customer Support Center team review schedules and coordinate scheduling of field service personnel, as follows:
• To facilitate the efficient installation or de-installation of machines and equipment at the customer site.
• For routine service calls and preventative maintenance calls at the customer site.
• Promote Success Package with Customers during installation set up.
• Contact customers to follow up on machine installations.
• Perform additional tasks as may be requested by the EDM Manager, Order Processing Supervisor, EDM Supervisors, Technical Support personnel, and the Regional Head of Customer Services – North & Central America.

• Associate's degree and two to four years related experience and/or training; or equivalent combination of education and experience. Product knowledge as it applies to the machine and equipment installations.
• Knowledge and experience with Microsoft Office Systems, including Excel and Microsoft Word. Knowledge of Great Plains or similar software program helpful.

UNITED MACHINING is one of the world's leading providers of complete solutions for precision components and tools manufacturers and the mold-making industry. The portfolio includes milling, EDM, laser texturing, laser micromachining, and additive manufacturing machines.

UNITED MACHINING is one of the world's leading providers of complete solutions for precision components and tools manufacturers and the mold-making industry. The portfolio includes milling, EDM, laser texturing, laser micromachining, and additive manufacturing machines. Additionally, the division offers spindles, automation, tooling, and digitalized solutions backed by unrivaled customer services and support.

UNITED MACHINING includes the brands AGIE CHARMILLES, CHARMILLES, MIKRON MILL, LIECHTI, STEP TEC and SYSTEM 3R.

UNITED MACHINING is headquartered in Biel, Switzerland, and currently has over 3'000 employees on over 50 sites worldwide.

Jackie Chakos

Director of Human Resources

United Machining North America LLC

560 Bond Street

60069

Remote

United States