Case Manager

THE SALVATION ARMY

NORTH AND CENTRAL ILLINOIS DIVISION

Evangeline Booth Lodge

POSITION DESCRIPTION

POSITION TITLE:

Case Manager

LOCATION/DEPT:

Evangeline Booth Lodge

REPORTS TO:
Social Service Manager

FLSA CATEGORY:
Non-Exempt

STATUS TYPE: RFT

PAY GRADE: 205

PAY RANGE: $

DEPARTMENT MISSION

To support the full mission of The Salvation Army by providing compassionate, professional service to the families residing at the Lodge and in the community in a team-focused manner with the entire Lodge staff.

OUTCOMES

Information is processed and managed in a way that complies with policy, procedure, and mandate. This will include that information is processed in a timely manner, required data is effectively input, appropriate documents are forwarded/executed, information is processed and maintained according to industry standards and requests for information are efficiently managed for the Metropolitan Division.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Case Management

• Contribute to the prevention of homelessness by providing housing information, advice and assistance to homeless families.
• Collaborate with clients in the formulation of a comprehensive case plan. Case plan may include but is not limited to the following focus areas: budgeting, housing, the need for medical, mental health, substance abuse intervention, special needs of children, problem solving, family life, child safety, vocational training, job opportunities, education and/or domestic violence services.
• Conduct weekly case plan meetings with clients for the purpose of assessing progress, revising goals, and providing support to assist clients in transition in/out of program.
• Provide outreach, counseling, advocacy, referral, and other supportive services that fall within the State of IL National Association of Social Worker's standards for appropriate social work intervention and ethical treatment of clients.
• Conduct a federal and/or state and local background check adult clients who enter the program.
• Conduct a Real Benefits screen to determine initial eligibility for Temporary Assistance for Needy Families (TANF) program.
• Work in conjunction with the Intake Specialist to assess client participation in TANF services.
• Generate and/or maintain written and computerized records pertaining to service delivery to include, but not limited to case notes, HMIS reporting, Supportive Housing Program reports, monthly program reports, incident reports, letters, consents, education/medical/mental health reports, substance abuse assessments, discharge reports, housing reports, etc., in accordance with standards for file retention and case file maintenance.
• Monitor and encourage program compliance, move clients toward permanent housing, and make recommendations for involuntary departure when warranted.
• Determine appropriateness and facilitate receipt of financial assistance, transportation, and clothing/housewares assistance to clients.
• Keep abreast and utilize federal/state/local housing resources available to assist families with monetary resources to move into permanent housing.
• Adhere to IL Department of Children & Family Services for mandated reporting.

Resource Connection

• Work cooperatively with the Chicago Public Schools (CPS) Homeless Program or other school entity to ensure appropriate provision of educational services to school-age children and adolescents.
• Facilitate and/or prepare Heartland Health Outreach Enrollment forms to link clients to health services.
• Recommend and facilitate linkage to CPS Office of Specialized Services for the purpose of developmental screening and evaluation where warranted.
• Identify service options available to clients, provide information, generate appropriate referrals, effect linkages to community resources, and advocate for client participation
• Contribute to the provision of housing information and advice by sharing with clients and professional staff.
• Establish links with landlords and local/state housing programs in order to identify housing accommodations.

Administration

• Participate in agency and community forums/training in providing homeless and shelter care services.
• Attend agency and/or team meetings and work collaboratively with agency and…