Case Manager
Listed on 2025-10-31
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Social Work
Family Advocacy & Support Services, Community Health, Human Services/ Social Work, Community Worker -
Non-Profit & Social Impact
Community Health, Human Services/ Social Work
Case Manager
Chicago Lights Social Service Center
PROGRAM
The Chicago Lights Social Service Center (SSC) connects with over 2,000 adults annually to encourage self-development, deep connections, and brighter futures through case management, enrichment programming, and food/clothing services.
POSITION
The Case Manager (CM) for housing will oversee all the housing-related needs of SSC participants as well as the Housing Opportunities Program (HOP). The CM will partner with the Program Director to provide one-to-one case management with motivated participants who are looking for housing. Eligible participants are required to have an income (employment, benefits, etc.). The CM will build client rapport, partner with other housing providers, complete intake assessments and devise service plans to support the clients' housing goals.
The CM will also grow the SSC’s housing resources and cultivate new relationships with landlords offering affordable housing in the Chicago area.
Additionally, the CM will oversee the HOP for SSC participants. This housing voucher program is geared to target participants who have specific barriers to housing, who have a form of income and are willing to work with an SSC case manager. The CM will partner with the client to overcome their identified housing barrier(s) through use of a service plan and connections to needed services.
The CM will assist participants as they transition into housing through completing home visits, weekly appointments, and frequent follow-up regarding progress and barriers identified in the service plan. This housing voucher program remains in the foundational stages, so the ideal candidate for this position will be energized by new initiatives and eager to take on challenges associated with piloting new programs.
Furthermore, the CM will work on a team to also support the food/clothing distribution services, short-term case management services, and other duties as assigned. The CM will have significant expertise in providing care to low-income populations, will have extensive knowledge of Chicago-area resources and systems, and will be able to work extremely well within a diverse, multi-disciplinary team.
SCHEDULE
Monday:
Remote 9:00-5:00, Tuesday through Friday:
In-Person 9:00 AM–5:00 PM, up to 40 hours per week.
RESPONSIBILITIES
The CM will oversee this program, provide direct support to two participants in the process of becoming housed, and ensure each participant’s individual barrier(s) to housing are adequately addressed within the required time limits. Programming includes scheduled home visits with tenant and/or landlord, submitting payments for rent, and working with participants to make progress towards their identified goals.
Work with other SSC staff to provide one-to-one case management to participants with a regular income in need of stable housing. This includes intake, assessment, goal setting/achievement, referrals, application assistance, and support related to obtaining and maintaining stable housing.
Create and maintain an updated housing database that details supportive housing resources for individuals experiencing homelessness. This includes creating new linkages to supportive housing programs and landlords. Also, maintaining the Chicago Lights SSC communication within a variety of housing resource outlets, both public and privately funded.
Act as lead consultant for SSC staff on all housing resources, including transitional, subsidized, and affordable housing options. This requires participation in organizations and coalitions focused on helping promote greater resources for clients.
Coordinate housing groups for SSC participants, including information on the housing market in Chicago, tenants’ rights, and current waitlist requirements. Assist other SSC staff in specialty projects related to public education on homelessness.
Participate in morning drop-in services where SSC participants are provided with case management services,…
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