Family Support Case Mngr

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Base pay range

$45,000.00/yr - $45,000.00/yr

Position Summary

Provides comprehensive case management services to program participants, to address their individualized psychosocial needs, with a focus on housing and employment stability. Provides aftercare/ follow-up services to assigned families, as needed.

Essential Duties and Responsibilities Intake and Assessment

Conducts intakes and comprehensive psychosocial assessments of newly enrolled participants and ensures that participants receive all required intake/enrollment documentation.

Ensures that participants understand all program policies, procedures and rules related to their participation in the program.

Service planning, Monitoring, & Outcome Evaluation

Meets with participants on a weekly basis to monitor their needs and review progress in achieving service goals. Develops, regularly reviews and evaluates service plans with participants on a monthly basis. Collaborates with assigned families to review and modify services plans, as needed, in order to address any issues or barriers affecting progress towards service goals. Consults regularly with assigned families to ensure quality service coordination and effective communication.

Participant

Service Delivery

Provides case management services to an average of five to six (5-6) families at a given time. May provide case management services to additional families when needed.

Fosters and maintains positive and collaborative relationships with assigned families.

Coordinates and assists participants with job searches and application processes, as well as any other employment-related needs and activities. Ensures participants are enrolled in La Posada’s EDUCATE program if they are not already employed, or enrolled in an external educational or employment program. Works with EDUCATE Coordinator to provide workshops and training sessions for participants, related to tenant rights and responsibilities, budgeting and employment.

Manages and records monthly escrow savings planning and deposits for participants.

Conducts routine apartment inspections on a weekly basis. Regularly consults with Supervisor regarding participant issues to support problem resolution and full engagement in services.

Maintains participant confidentiality at all times.

Referral and Linkage to Community Resources

Maintains an awareness of community resources appropriate to children, youth and family needs, and makes proper use of these resources through timely referral and follow-up.

Makes regular contact with businesses and social service agencies to build relationships that augment the number of employment and educational opportunities for participants.

Develops and maintains working relationship with property owners and low income housing entities to create a network of housing options. Provides all necessary referrals related to employment, mainstream benefits, housing, and other family needs. Advocates on behalf of participants regarding housing placement or other issues.

Documentation

Maintains updated, accurate, and comprehensive documentation in participant files to reflect all case management activities and services. Ensures that participant case files are complete and maintained in accordance with funder, agency and accreditation requirements.

Administrative Tasks

Approves and submits personal time sheets and ensures compliance with agency and funder guidelines. Accountable for daily activities within the allowable activities approved by the agency.

Responsible for entering universal data elements into HMIS and STARS as required within the 48 hours of enrollment and periodic updates as required by contractual funders.

Develops and maintains an employment/education data bank, which includes information obtained through research and outreach efforts. Provides statistical and other program reports as requested.

Other duties as assigned to support participant service delivery and program operations.

Performance and Quality Management

Demonstrates a working knowledge of La Posada program requirements, accreditation best practice standards and contractual expectations.

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