Case Manager

Department:
Housing and Supportive Services

Location:
Chicago, IL (Multiple Sites)

Reports To:
Housing Program Supervisor

Job Summary:

La Casa Norte is seeking a committed and compassionate Housing Case Manager to support clients experiencing homelessness or housing instability. This full-time position plays a key role in providing housing-focused case management. This role assists youth and families in obtaining and maintaining permanent, stable housing while promoting self-sufficiency, health, and wellness. This role may be assigned to Rapid Re-Housing, Scattered Sites, Pierce House, or other housing programs as needed.

Key Responsibilities:

Housing Stability & Case Management

• Provide intensive, client-centered case management rooted in Harm Reduction and Trauma-Informed Care.
• Conduct eligibility assessments and pre-housing evaluations.
• Develop individualized service plans with clear goals to increase stability and financial independence.
• Support clients through housing search, lease-up, move-in, and housing retention.
• Attend apartment viewings and other appointments with clients.
• Work collaboratively with housing location staff to assist clients in locating appropriate housing and developing positive relationships with landlords.
• Conduct home visits and community-based meetings with clients.
• Deliver life skills education on topics such as budgeting, conflict resolution, wellness, and tenant rights.
• Facilitate access to medical, legal, mental health, and substance use services through internal and external referrals.
• Mediate landlord-tenant issues and support long-term housing retention.

• Advocate for clients with public institutions (IDHS, Social Security, schools, etc.).
• Connect clients to LCN programs and external services, including food, clothing, employment, education, and benefits.
• Administer financial assistance for rent, deposits, and utilities when applicable.
• Support income growth through employment services or benefits enrollment.
• Educate clients on financial tools, credit repair, and responsible financial management.
• Maintain timely and accurate case notes and documentation using Homeless Management Information System (HMIS), Client Track,
  Case worthy
  , and/or other databases.
• Ensure paperwork is completed in an accurate, consistent, and timely manner.
• Monitor client progress toward service plan goals and adjust as needed.
• Participate in on-call rotation and provide crisis intervention as required.
• Attend weekly staff meetings and other staff trainings.
• Participate in La Casa Norte’s fundraising events as needed.
• Assist with data collection and completion of program reports.
• Perform other duties as required.

• Bachelor’s degree in social work, psychology, or a related field or at least three (3) years of equivalent experience.
• Knowledge of and familiarity with family systems.
• Prior experience working with homeless and at-risk populations desired.
• Familiarity with Chicago’s housing and human services systems.
• Excellent written and oral communication skills, with the ability to facilitate group sessions.
• Ability to work independently and collaboratively in a team environment.
• Proficient in the use of computers, research tools and database systems.
• Valid driver’s license, proof of insurance, and access to a reliable vehicle.

• Proficiency in Spanish and English.

• Commitment to housing justice and client empowerment.
• Cultural competency and sensitivity.
• Collaborative spirit and strong advocacy skills.
• Adaptability in a dynamic service environment.

• Office and field-based work in client homes and community settings.
• Standard weekday hours with some evening and weekend shifts required.
• Participation in on-call rotation for crisis response.
• Ability to lift up to 25 pounds.

• Salary Range: $40,804.00 – $43,864.30 annually
• Paid Time Off: 14 vacation days per year
• Personal Days: 7 personal days per year (carryover permitted with usage deadline)
• Holidays: 10 paid holidays annually
• Sick Leave: 6 sick days annually (with up to 20 hours carryover)
• Health Insurance:
  Blue Cross and Blue Shield of…