Case Manager, Survivors of Torture Program

Job Title:

Case Manager, Survivors of Torture Program

Job Type: Regular, Full-time

Classification:
Non-Exempt

Work Location:

On-Site Chicago, IL

This Position is a Union Position.

Heartland Alliance International (HAI) comprises nearly a dozen country offices implementing programs on a broad range of human rights issues globally, as well as the Chicago-based Marjorie Kovler Center for the Treatment of Survivors of Torture, which serves individuals from more than 60 countries. HAI has significant expertise in the fields of trauma-informed mental health care and access to justice for survivors of rights abuses.

It is also an industry leader in access to high quality and stigma-free health care. Across all its programs, HAI promotes progressive, innovative approaches to human rights protections and gender equality.

The Marjorie Kovler Center is a Chicago-based program of Heartland Alliance International. Since 1987, the Kovler Center has provided survivors of torture with opportunities to heal, access justice, and rebuild their lives with dignity. Today, the Kovler Center is an expert leader in trauma-informed care for survivors of torture and serves as a trusted resource of integrated treatment and services to reach vulnerable populations – asylee, immigrant and refugee adults, children and families, unaccompanied minors, survivors of forced displacement and trafficking, and immigrant and refugee survivors of crime once in the US.

The Kovler Center also trains and educates service providers locally and globally and advocates for the end of torture worldwide.

The Case Manager accurately updates and organizes records after every client visit to ensure there are no undocumented breaks between treatments or visits. They answer questions about benefits available to individuals or refer them to the correct organization for help. The Case Manager discusses benefits like Medicaid, childcare, food stamps, housekeeping, sanitation, and money management to determine needs. They assist individuals in making referrals for various services, including legal, psychiatry, therapy, employment, education, massage/acupuncture, primary care, dentistry, and Medical and Psychological Forensic Evaluations.

The Case Manager builds and maintains relationships with partner agencies and performs outreach for more resources and connections in the community. They meet weekly with supervisors to brainstorm and develop ways to improve programs for individual families within the community and determine better ways to serve participants. The Case Manager interviews family members or individuals to obtain a complete family history to more closely determine which services are appropriate and needed.

They participate in group activities daily and attend regular internal meetings with the team and external meetings as appropriate. Other duties may be assigned.

The Case Manager keeps accurate updates and organizes records after every client visit to ensure there are no undocumented breaks between treatments or visits. They answer questions about benefits available to individuals or refer them to the correct organization for help. The Case Manager discusses benefits like Medicaid, childcare, food stamps, housekeeping, sanitation, and money management to determine needs. They assist individuals in making referrals for various services, including legal, psychiatry, therapy, employment, education, massage/acupuncture, primary care, dentistry, and Medical and Psychological Forensic Evaluations.

The Case Manager builds and maintains relationships with partner agencies and performs outreach for more resources and connections in the community. They meet weekly with supervisors to brainstorm and develop ways to improve programs for individual families within the community and determine better ways to serve participants. The Case Manager interviews family members or individuals to obtain a complete family history to more closely determine which services are appropriate and needed.

They participate in group activities daily and attend regular internal meeting with the…