Client Support & Service Coordinator - HMII

Client Support & Service Coordinator - HMII

Voices of America Illinois (VOA Illinois) invites qualified candidates to apply for the Client Support & Service Coordinator - HMII role. This is a full‑time, non‑exempt position reporting to the Manager of Veteran Support Services.

$22.00/hr – $27.00/hr

Volunteers of America is a national, faith‑based nonprofit organization founded over 125 years ago. VOA Illinois is one of the oldest affiliates of the Volunteers of America family delivering strength‑based, trauma‑informed, gender‑responsive and culturally sensitive programs and services at the highest standards of excellence to our clients. We have never stopped reinventing our services and we continue to innovate based on our communities’ evolving needs.

VOA Illinois, a certified “Great Place to Work,” fosters an organizational culture focused on faith, innovation and collaboration. Year after year VOA Illinois expands and promotes from within, holding a workforce with over 50% having experienced promotion.

This position requires a 40‑hour week on average. It may include occasional weekend and/or evening hours as assigned. The role is on‑site for the first three months; after this period, employees in good standing may be eligible for at least one remote workday per week, subject to performance, manager approval, and business needs.

Physical demands include sedentary work, operating a computer and other office productivity machinery with frequent communication with clients and colleagues of VOA Illinois and others involved in the care and custody of clients. The individual hired must be able to move, traverse, and travel in the community in a vehicle, assist clients in and out of a vehicle if necessary, and transport clients in the community.

Must be able to lift and carry up to 50 lbs.

• Drive engagement and communication with clients that embodies empathy, patience and emotional intelligence.
• Conduct home visits minimally once monthly for each assigned case.
• Advocate for clients using active listening to determine resources and meet various needs.
• Collaborate with VOA colleagues, outside organizations or vendors, etc. to connect clients and obtain necessary resources.
• Display discipline in managing time and attention to assigned caseload, tasks or projects.
• Exercise prudent stewardship of agency resources.
• Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups.
• Demonstrate ethical and professional behavior at all times.
• Engage with trauma‑informed care approach and practice principles.
• Recognize and display ability to de‑escalate and resolve conflict as necessary.

The Client Support & Service Coordinator is responsible for providing client‑centered, relationship‑driven and family‑focused services and interventions to individuals or families served by VOA Illinois. The development of contacts with service providers and agencies for resident referrals; educating clients on available services and monitoring the provision of services by VOA Illinois.

• Conduct general case management, including evaluating clients’ psychological and physical needs and developing service plans when not provided by the community.
• Meet with program participants to offer support and monitor progress on service plans.
• Conduct home visits minimally once monthly for each assigned case.
• Complete housing inspections for client when appropriate.
• Deliver culturally and socioeconomically sensitive services.
• Serve as a liaison between community agencies, service providers and clients.
• Utilize the least intrusive intervention required to address problematic situations.
• Facilitate and monitor for the delivery of appropriate, timely and satisfactorily services to clients.
• Educate clients, both individually and in groups, on service availability, application procedures and client rights.
• Advocate for and negotiate on behalf of clients to ensure the timely and cost‑effective provision of services.
• Meet with service providers as necessary and appropriate.
• Explore…