Counselor, Youth Development, Social Work

Housing Counselor

Erie Neighborhood House – Chicago, IL

Base pay range: $48,000.00/yr – $50,000.00/yr.

Since 1870, Erie Neighborhood House has provided comprehensive support to immigrant and low‑income families in Chicago. The organization offers programming and resources for children & youth, mental health & community wellness, adult education & training, legal services, and more.

Director of Community Resources and Education.

Full‑time HUD Certified Housing Counselor primarily responsible for providing professional housing counseling services and assistance to immigrant families in the community. The counselor will deliver education in home ownership, credit counseling, financial capacity building, pre‑purchase, delinquency, and foreclosure prevention.

• Day‑to‑day client scheduling and delivery of home ownership counseling and education.
• Recruit program participants and assist with community resources and scheduling appointments.
• Assist with and facilitate on‑site and off‑site housing fairs and events.
• Provide clients with information on all aspects of home ownership from pre‑purchase requirements to foreclosure prevention and rental, with a heavy focus on financial coaching.
• Perform ongoing case management and provide problem‑solving assistance.
• Remain available to clients throughout the counseling process to address problems and answer questions.
• Maintain client files and program records according to contractual and grant requirements; create and ensure completion of a client’s file per organizational and HUD guidelines.
• Create an action plan that supports and builds client’s financial capacity and improves housing status.
• Manage data integrity and governance in Counselor MPACT PRO, Salesforce, and other required database systems.
• Build relationships with lenders, realtors, and other professionals to develop referral sources.
• Attend and participate in educational housing programs; maintain essential job skills and core competencies.
• Work 30 hours of continuing education toward recertification every 3 years.
• Conduct workshops, seminars, and one‑on‑one coaching activities; facilitate group education workshops in accordance with HUD standards (some evenings and Saturdays).
• Process and prepare timely reports on clients for periodic outcome reviews and program audits for ENH staff and funders.
• Attend required staff meetings.
• Perform other duties/special projects as assigned.
• Occasional travel for outreach activities, training, and program registration events.

• Bachelor’s degree or equivalent experience; 2–4 years in a related field. Certifications in foreclosure prevention, home ownership counseling, financial capability, and rental housing counseling are a plus.
• Fluency in English and Spanish (written and oral).
• HUD Housing Counseling Certification (Pre‑Purchase and Home ownership Education) – a plus.
• Proficiency in Microsoft Word, PowerPoint, Excel, and database software.
• Strong communication skills and ability to collaborate in a team setting.
• Ability to work in a dynamic, fast‑paced environment with a sense of urgency.
• High level of professional and personal integrity; trustworthiness with confidential client and funding information.
• Demonstrated commitment to social justice and sensitivity to challenges of immigrant communities.
• Will acquire HUD certification within 6 months of hiring.
• Work flexible hours and be available Saturdays; possession of reliable transportation.

• Compensation range: $48,000 – $50,000; salary increases to $50,000 after HUD certification.
• Generous paid time off: 12 sick days, 3 personal days, paid birthday off, 8 paid holidays (including Juneteenth) and paid week off between Christmas and New Year.
• Vacation accrual:
  Year 1 = 8 days, Year 2 = 13 days, Year 3 + = 20 days.
• Flexible work schedules and personal leave where possible.
• Two‑week fully paid parental leave for eligible employees.
• Time off for school conferences, activities, and bereavement.
• Professional development: employer‑sponsored learning, annual paid day off, tuition assistance, DEI Council‑sponsored education.
• Wellness support:
  Employee Assistance Program; on‑site yoga, Zumba, book club.

Erie Neighborhood House is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact us at hr
.

ERIE NEIGHBORHOOD HOUSE IS AN EQUAL OPPORTUNITY EMPLOYER.

No telephone calls please! Must be a member of AFSCME or join after 30 days.