Victim Services Supervisor

POSITION TITLE:

Supervisor, Victim Services

REPORTS TO:

Associate Director of Reentry and Supportive Services

• Supervise assigned staff in accordance with the Agency’s policies, procedures, and applicable laws. Interview, hire, terminate, and train employees. Plan, assign, and direct work of assigned staff. Appraise performance, reward, and address performance deficiencies through coaching and/or corrective action.
• Create a workplace culture that is consistent with the Agency’s mission, vision, guiding principles/code of ethics, and values.
• Participates in developing department’s annual and long-range plan.
• Provide leadership in the recruitment and enrollment of participants in addition to conducting individual interviews, assessment/intake, and collecting personal background information.
• Assures the facilitation of an in-depth orientation process.
• Knowledge and understanding of Victim Services, its goals, objectives, expected outcomes and reporting.
• Works effectively with diverse staff, community, and populations served.
• Ensure organization and use of technology to support managing the various components of program, including tracking deliverables, services, and outcomes.
• Ensure Victim Advocates meet deadlines to document efforts and activities in database. Reads the case notes of Victim Advocate team weekly to understand efforts, improve documentation and to guide next steps of Victim Advocates in their efforts.
• Oversees crisis response to shootings and homicides, notify victim advocates of need for a response. Be available during response to provide guidance and answer questions. This requires 24/7 availability.
• Support Victim Advocates in preparing for team and partnership meetings and in coordinating daily schedules, including assigning staff to participate in outreach efforts and community events.
• Maintains a caseload of 10-15 participants and monitors cases by verifying participants’ attendance; observing and evaluating activities and responses; advocating for needed services; identifying and connecting to additional resources; intervening in crises; and providing personal support.
• Communicates progress by engaging in weekly interdisciplinary meetings and evaluations, disseminating results and obstacles to team and family, and identifying program influences.
• Prepares participants' exit strategy by reviewing goals and individualized plans, coordinating discharge and post-discharge requirements, orienting, and training family members, and providing resources.
• Develops partnerships with resources that will strengthen support for participants and holds partners accountable as needed.
• Receives direction and feedback from Victim Services and Outreach Program Manager.
• Coordinating with Outreach Program Manager and Outreach Supervisor around cases and community activities, ensures that Victim Services work in conjunction with entire Outreach team.
• Other duties as assigned.

• Flexible schedule - This position is full-time and requires night and weekend hours.
• At least 3 years’ experience supporting and collaborating with victims of violence.
• Prior experience supervising individuals from various ethnic, economic, and educational backgrounds.
• Experience developing and retaining relationships with other service providers.
• High level of interpersonal skills and conflict resolution skills and ability to communicate effectively both verbally and in written form.
• Crisis intervention training or knowledge.
• Knowledge of Chicago and communities with histories of violence.
• Ability and commitment to maintain high level of confidentiality regarding participant and staff.
• Ability to understand and follow safety/security practices and work in high pressure situations.
• BS in a Human Services field (i.e.: Sociology, Urban Studies, Social Work) or equivalent experience.
• No pending criminal cases.
• Candidates must have their own vehicle, a valid driver's license, vehicle insurance and good driving record.
• Nonviolence Chicago is a drug free and safe workplace, passing a drug screening and background check is required prior to being hired.

Compensation is commensurate with years of…