ADA Eligibility Specialist

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The ADA Eligibility Specialist is responsible for reviewing ADA paratransit application materials, supplemental intake and professional verification forms, conducting in-person interviews for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service. This position is based in Chicago, IL and supports the Regional Transportation Authority (RTA).

• Competitive compensation package: minimum $54,000 – maximum $59,000
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days (8 standard and 4 floating)
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability

• Determine final eligibility based on application, interview, functional assessment and any supplemental information.
• Conduct in‑person interviews to assess mobility capabilities and review supplemental information.
• Decide what functional assessments the applicant will undergo.
• Provide written eligibility determination documentation to the client within the required timeframe.
• Read and interpret ADA paratransit applications, intake forms, and professional verification forms.
• Review interview results and application paperwork, and follow up on assessments and professional verification as needed.
• Provide further written documentation to the client upon request.
• Assist leadership in identifying process improvement opportunities.
• Conduct functional physical and/or cognitive assessments (e.g., outdoor course, indoor course, FACTS, MMSE, Tinetti Balance and Gait Assessment, Beck’s Assessment).
• Apply information obtained to determine applicant’s capability to independently ride fixed route transportation.
• Provide required forms to administrative personnel for data‑entry and eligibility letter generation.
• Participate in staff meetings with leadership and/or client.
• Participate in community outreach and education as needed.
• Participate in initial and ongoing training as required.
• Complete reports, paperwork and maintain ongoing applicant tracking logs and reports.
• Build rapport and communicate effectively with all stakeholders to provide high‑quality customer service.
• Participate in the appeals process upon request.
• Maintain a positive attitude when interacting with individuals, support staff and caregivers.
• Work with management and the client to follow through on service issues, troubleshoot problems, concerns, complaints and training.

• Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or related field.
• Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree (e.g., COTA, OT, PT).
• Minimum 3 years of professional experience working with individuals with disabilities.
• Experience and knowledge of the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults.
• Experience conducting information‑gathering related to ADA paratransit eligibility.
• Intermediate proficiency or higher with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Knowledge of the public transportation system and services.
• Must be authorized to work in the United States and not require work‑authorization sponsorship.
• Strong interviewing, assessment and observational skills with ability to work effectively with a diverse population.
• Able to be trained in administering a standardized evaluation tool and consistently score it according to established protocols.
• Clear communication of findings and observations on required database reports, notes and certification letters.
• Desire to learn additional programs.
• Excellent organizational and multi‑tasking skills.
• Flexibility to work hours and adapt to a rapidly changing environment.
• Ability to work under limited supervision and make clear, factual observations.
• Preferable additional language skills.
• Maintain a high level of confidentiality.

• Work outside in varying temperature, weather and humidity conditions –…