Domestic Violence Advocate

Benefits

• 403(b) Match
• 403(b)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Opportunity for advancement
• Training & development

This role provides essential crisis intervention, residential client services, and administrative support in a shelter environment. This position is responsible for answering the 24-hour crisis hotline, providing emotional support, conducting intakes, and ensuring the well‑being of residential clients. The role also includes assisting with case management, coordinating referrals, and ensuring shelter operations run smoothly. Staff will facilitate group sessions, conduct client check‑ins, and maintain shelter cleanliness, safety, and organization.

The position demands a high level of compassion, knowledge of community resources, and the ability to follow agency policies while promoting self‑efficiency and safety for those experiencing domestic violence.

8AM‑4PM M, Tu, F, Sat, Sun

The Crisis Center for South Suburbia is a non‑profit organization committed to providing emergency shelter and essential services to individuals and families impacted by domestic violence. We serve thousands of individuals annually across the south suburban Chicago area, offering a comprehensive range of support services. We value inclusivity, professionalism, and ethical service delivery, and we encourage candidates from diverse backgrounds to apply.

This role provides essential crisis intervention, residential client services, and administrative support in a shelter environment. This position is responsible for answering the 24‑hour crisis hotline, providing emotional support, conducting intakes, and ensuring the well‑being of residential clients. The role also includes assisting with case management, coordinating referrals, and ensuring shelter operations run smoothly. Staff will facilitate group sessions, conduct client check‑ins, and maintain shelter cleanliness, safety, and organization.

The position demands a high level of compassion, knowledge of community resources, and the ability to follow agency policies while promoting self‑efficiency and safety for those experiencing domestic violence.

• Answer the 24‑hour crisis hotline, providing crisis intervention, emotional support, and accurate referrals to callers.
• Complete agency intakes, provide information about shelter services, and consult approval staff regarding shelter intakes.
• Complete all hotline‑related documentation accurately and efficiently, ensuring proper client intake forms are processed.
• Respond to inquiries and follow‑up calls in a timely and compassionate manner, ensuring a high standard of customer service.
• Monitor and manage the entry of clients and visitors through security doors, ensuring the safety and security of the premises.
• Complete comprehensive shelter check‑ins and shelter exits to ensure all documentation is accurately and thoroughly completed.

• Establish regular client check‑ins throughout the client’s stay, ensuring needs are met and progress is tracked.
• Facilitate shelter tours for new clients, assign client rooms, and distribute linens.
• Prepare and serve lunch and dinner each shift for all adult and child shelter residents, including meal clean‑up.
• Maintain a clean and orderly shelter kitchen and pantry area, including regular and thorough cleaning of appliances, walls, cabinets, shelves, etc.
• Organize shelter food stock, regularly rotating donated foods for storage to shelter pantry, and ensuring that food items in refrigerators are covered and labeled appropriately.
• Assist clients with room changes and conduct room checks as necessary to ensure safety and compliance with shelter guidelines.
• Communicate and enforce shelter guidelines consistently and compassionately, helping clients understand and adhere to the program guidelines.
• Provide trauma‑informed care and domestic violence education to clients to promote healing and self‑efficiency.
• Facilitate group sessions for clients, focusing on communication strategies, conflict…