Desk Clerk Substitute; On Call

Position Summary

As the first point of contact for visitors, this position is responsible for the day to day operation of the reception desk for housing sites of Deborah's Place. The position is also responsible for: the development, implementation and proper execution of desk clerk policy and procedures, including monitoring the facility interior and exterior perimeter; completing security logs, completing written incident reports, answering phones, registering guests, accepting and documenting rent payments and responding to emergency situations according to protocol.

• Record building activities on daily log by noting any occurrences and observations.
• Answer the telephone, take and distribute mail and messages to tenants and Deborah's Place staff.
• Answer door to check visitors and tenants in and out; respond to visitors and tenants' concerns and requests.
• Collect rental payments, issue receipts, enter rent receipts on appropriate record keeping documents.
• Coordinate reservation and preparation of meeting rooms.
• Maintain guest register, submit maintenance requests, prepare incident and rule violation reports.
• Sort and distribute mail for tenants and staff.

• Document all visible building activities on security log, reporting any dangerous or emergency situations to the appropriate staff and calling emergency personnel if necessary.
• Monitor security cameras; ensure guest policy compliance and monitor parking lots to ensure proper usage by authorized personal.
• Respond to emergencies, such as alarms, fire and intrusion by following emergency response protocol.
• Maintain organization's stability and reputation by complying with legal requirements.

Education: High School Diploma or equivalent;

Licensure and/or Certification: Fire Safety certification by the City of Chicago required within six months of employment.

Job

Experience:

1-2 years of customer service or front desk experience. Social service and/or residential program experience preferred;

Special Knowledge &

Skills:

Knowledge of security systems;
Knowledge of issues surrounding homelessness, individuals with disabilities including mental illness, and chemical dependency; proficiency in Microsoft Office software, effective oral and written communication skills, good organizational skills, conflict management and crisis intervention skills; practice good judgment with objectivity; dependability; emotional control; integrity; safety management; professionalism; demonstrate clear and professional boundaries; act in a professional manner;
Valid Illinois driver's license preferred.