Intact Case Manager

Intact Case Manager

Join to apply for the Intact Case Manager role at One Hope United
. 3 days ago – be among the first 25 applicants.

The Intact Family Services Case Manager provides in‑home services to identify service needs while assessing child and family safety. Under the assigned supervisor, the case manager delivers direct casework management, counseling, or mental health services to children and families within agency policies and program contexts, applying human service principles in developing relationships, assessments, and service plans.

Education: Bachelor’s in Human Services or a related field required.

Experience: Minimum 1–2 years of field experience preferred.

Licensure: CWEL – Child Welfare Licensure preferred.

Other: Auto Insurance, Driver’s License, Physical Examination/TB.

• Complete client assessments and strength‑based service plans, use the SACWICS data system, and coordinate community resources.
• Provide crisis intervention services and assist families in locating employment, housing, daycare, and basic needs.
• Arrange and/or provide transportation for family appointments (school, medical, etc.).
• Participate in court proceedings on behalf of the child and family, including testimony, hearings, and record preparation.
• Act as liaison with multiple public and private agencies to advocate and assist families’ service needs.
• Home‑based service experience and CWEL preferred.
• Function well in a team environment and work with outside collaborators.
• Demonstrate project management, organizational, and analytical skills, along with effective verbal, written, and listening communication.
• Maintain documentation, presentation, problem‑solving, and professional relationship‑building skills. Coverage spans multiple counties.

The program maintains and strengthens family units by providing in‑home services designed to prevent children from entering foster care. It works with family strengths, monitors family dynamics, and links families to community resources. Services include housing or school assistance, child development guidance, general case management, and a 24‑hour emergency response.

• Case management – families receive weekly monitoring and linkages to needed services.
• Linkage with substance abuse treatment programs – referrals for both inpatient and outpatient drug treatment for all family members.
• In‑home counseling – weekly counseling for adults, children, couples, and families; referrals to community counseling as needed.
• Community linkage services – referrals to medical services, counseling, drug/alcohol treatment support groups, food pantries, housing, employment training, and continuing education programs.

• Tuition assistance up to $2,500 per year.
• Up to 4 weeks paid vacation; up to 6 paid personal days and up to 5 paid sick days annually.
• Medical, dental, vision, retirement plan, health savings account, and short‑term disability options.
• Agency‑paid life insurance up to $50,000 based on salary.
• Voluntary supplemental life for employee, spouse, and child(ren).
• Voluntary legal plans.
• Agency‑paid long‑term disability after 1 year of employment.
• Career ladders, professional development, and promotion opportunities.
• Free LCSW and LCPC supervision hours available in some locations.

• 800 talented professionals serving 10,000 children and families in Illinois and Florida.
• Fiscally stable, $50 million agency – strong since 1895.
• Energetic leadership and a rich community of support.

One Hope United does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug‑Free Workplace. One Hope United participates in eVerify.

In the spirit of caring for one another and our community, please note that upon accepting an offer of employment from One Hope United, you will be required to share proof of a Covid‑19 vaccination. The requirement is subject to accommodation in compliance with applicable laws and regulations.