Client Support and Service Coordinator

Client Support and Service Coordinator – VOA Illinois

Join to apply for the Client Support and Service Coordinator role at VOA Illinois.

22.00/hr - 27.00/hr

Full‑time, in‑office, 40‑hour week. Occasional weekend or evening hours may be required. On‑site for the first three months; after that, eligible for one remote workday per week subject to performance.

Physical demands include sedentary work, operating a computer, frequent communication with clients and colleagues, and traveling in community vehicles. Must be able to lift and carry up to 50 lbs.

• Drive engagement and communication with clients that embodies empathy, patience and emotional intelligence.
• Advocate for clients using active listening to determine resources and meet various needs.
• Collaborate with VOA colleagues, outside organizations or vendors to connect clients and obtain necessary resources.
• Display discipline in managing time and attention to assigned caseload, tasks or projects.
• Exercise prudent stewardship of agency resources.
• Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups.
• Demonstrate ethical and professional behavior at all times.
• Engage with trauma‑informed care approach and practice principles.
• Recognize and display ability to de‑escalate and resolve conflict as necessary.

Support Services for Veteran Families (SSVF) is a comprehensive program for Veterans who are struggling in crisis or at risk of serious instability. The program provides Veterans with support, resources and hope to achieve their full potential in all areas of their life, by working on a personalized service plan with our Veteran Services team.

• Conduct general case management, including evaluating clients’ psychological and physical needs and developing service plans when not provided by the community.
• Meet with program participants to offer support and monitor progress on service plans.
• Deliver culturally and socioeconomically sensitive services.
• Serve as a liaison between community agencies, service providers and clients.
• Utilize the least intrusive intervention required to address problematic situations.
• Facilitate and monitor for the delivery of appropriate, timely and satisfactorily services to clients.
• Educate clients, both individually and in groups on service availability, application procedures and client rights.
• Advocate for and negotiate on behalf of clients to ensure the timely and cost‑effective provision of services.
• Meet with service providers as necessary and appropriate.
• Explore opportunities for additional services from private, local, state and federal sources.
• Perform data entry using databases such as Service Point and HMIS.
• Uphold the mission and values of VOA Illinois at all times.

As assigned by supervisor.

• Experience in service management, including organizing, problem‑solving and advocating.
• Experience and demonstrated proficiency/success in leveraging and working with community resources.
• Ability to communicate effectively and maintain good relations with clients and employees.
• Excellent communication, writing, problem‑solving and organization skills.
• Individual must have a valid driver’s license, access to a safe and reliable vehicle during all work hours and have adequate and current vehicle insurance.
• Proficient in Microsoft Office, especially spreadsheets and database and reporting tools.

• Bachelor’s degree from an accredited college or university required. Acceptable degrees include those related to human services, social work, psychology, counseling, etc.
• Minimum of one year of case management experience required.
• Must be proficient in MS Office, specifically Word, Excel, PPT and Outlook.

Base Salary Range: 22.20 - 26.64

• Medical, Dental, Vision
• 403b/403b Matching
• Paid‑Time Off
• Life Insurance
• PSLF
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Referral program
• AFLAC Supplemental Insurance options

VOA Illinois provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, gender identity or expression, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law.

Reasonable accommodations provided to qualified applicants and employees with disabilities upon request.