CTA Outreach Specialist

Description

Haymarket Center is seeking multiple Outreach Specialists (2nd & 3rd shift positions)

Position will conduct outreach on the transit trains and buses with a team providing direct services to individuals experiencing homelessness, mental illness and substance use. Identify target populations for engagement in project services; conduct assessments, create service plans, engage and link clients with appropriate services in hopes of connecting homeless individuals to needed treatment and housing resources.

Essential Functions:

• Conduct outreach on transit platform/trains and platforms to engage members of the target populations into services;
• Conduct brief screenings and identify clients with substance use and/or mental health disorders in order to link them with appropriate resources;
• Outreach worker will need to utilize motivational interviewing techniques to engage the client in an assessment in order to identify needs and link to services;
• Collaborate to locate, create and maintain relationships with the homeless through outreach;
• Provide outreach to clients by providing food, clothing, transportation, case management and referrals for housing and shelters among other needed services;
• Completion of documentation in appropriate database in a timely manner;
• Follow all safety protocols;
• Other duties as assigned.

Requirements

• Previous experience working with homeless, substance use and mental health populations;
• HS Diploma/GED required. (B.S. in Social Services or Health related field preferred)
• Ability to calmly respond to emergencies and to quickly assess and respond safely and appropriately by agency policies;
• Comfortable working with persons experiencing homelessness and culturally diverse populations;
• Excellent organizational skills and attention to detail;
• Valid Illinois driver's license and ability to operate a van required;
• Previous experience in outreach and/or case management services highly preferred.