Pathway of Hope Case Manager

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

MIDWAY CORPS

POSITION DESCRIPTION

POSITION TITLE: Pathway of Hope Case Manager

LOCATION/DEPT.: Midway Corps

REPORTS to (TITLE): Corps Officers

FLSA CATEGORY: Non-Exempt

STATUS TYPE: RFT

PAY GRADE: 205

PAY RANGE: $21.81 - $26.17

OUTCOMES

The Pathway of Hope Case Manager is responsible for managing Pathway of Hope casework services to families at the Midway Corps. The Case Manager works under the guidance of the Regional Social Work Manager along with the Corps Officers implementing the program's objectives, that is, providing services to Pathway of Hope families, keeping required records, and identifying resources to support participating families.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides casework services to ensure the full implementation of the Pathway of Hope model within the assigned Corps. (the POH Case Manager in this program can only do Pathway of Hope responsibilities)

Program Implementation

Provides intake and assessment services as defined by the Pathway of Hope curriculum.

Deliver the full range of Pathway of Hope individualized services for a minimum of 16 families annually including:

• Conduct pre-screening and intake of participants using specified assessment tools. Families must meet low-income guidelines with an emphasis on vulnerable populations within the surrounding communities.
• Provide linkage to Pastoral Care Representative for pastoral care, counseling, and support.
• Conduct goal setting steps with participants formulating change-oriented action plans.
• Conduct follow-up case management meetings with participants.
• Refer participant to internal and/or external services designed to address identified goals.
• Monitor and track participants progress in goal attainment on the action plans.
• Develop plans to address transition needs and ongoing documentation of progress.

Enters client data and reporting of information into the SIMS system that supports local, national, and territorial POH program outcomes.

Maintains case files for each client that includes all assessments, action plans, case notes, graduation plans.

Participates with POH planning and program development at assigned sites.

Participate in scheduled cluster meetings, conference calls and individual consultation/supervision meetings with the Regional Social Work Manager.

Participate in meetings with Corps Officers and other Corps staff.

Participates in Divisional or Territorial educational forums and webinars designed to facilitate understanding of a wide range of topics (especially related to case management and POH).

Maintains working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available.

Pathway of Hope Program Evaluation and Outcomes Measurements

Ensure the accuracy of data entry into the database.

Supports the POH implementation plan as requested and/or assigned.

Serves on committees related to case management, emergency assistance and building sufficiency, as requested or appointed.

Program Evaluation and Certification

Keeps records in compliance with standards in order to assure for program evaluation/certification requirements.

Other Duties

As assigned.

REPORTING RELATIONSHIPS

This position reports to the Corps Officers with guidance from the Regional Social Work Manager.

This position works collaboratively with Corps Officers, and social services with the goal of ensuring effective delivery of quality services within the context of mission objectives.

In contacts related to this position's duties, this individual acts as a representative of The Salvation Army and its mission.

PERFORMANCE MEASUREMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy, and completeness of accomplishing assigned goals.

A 30, 60, and 90-day performance review will be conducted.

EDUCATION/EXPERIENCE

• Bachelor's degree in human service area required. A BSW is preferred.
• Minimum of two years of experience in casework or social service.
• A valid driver's license and clearance of The Salvation Army's MVR process.
• Bilingual (English/Spanish) with an ability to communicate fluently in Spanish preferred.
• Complete the Territorial Caseworker Certification Program, within the first 90 days of hire.

COMPENTENCIES

• Willing to promote the mission of The Salvation Army.
• Ability to collaborate on complex social issues within families and communities.
• Demonstrated capacity to interact effectively with families.
• Ability to be creative, original, intuitive, and perceptive.
• Ability to think logically and critically.
• Ability to envision a project from beginning to end.
• Ability to solve complex problems, make appropriate judgments and decisions.
• Good communication (verbal and written) and interpersonal skills.
• Able to use diplomacy and good judgment.
• A strong attention to detail.
• An ability to work with confidential material.

POSITION LIMITATIONS

• This individual will only commit Army resources that…