Floater Shift Supervisor

Reports To: Director of Residential Services

Direct Reports: Youth Engagement Specialists & Leads

Classification: Exempt

Work Location :
In-person

Date: 5/20/26

Revised: 10/1/2026

Covenant House Illinois (CHIL), founded in 2017, provides critical protection and resources for youth ages 18–24 experiencing homelessness across Chicagoland and Illinois. Through trauma-informed, harm-reduction, and youth-centered services including shelter, workforce development, education, and clinical support CHIL empowers young people to achieve long-term stability and independence. With continued growth and expansion, CHIL is committed to strengthening service delivery through strong compliance, quality assurance, and data-driven decision-making.

The Floater Shift Supervisor provides supervisory coverage across multiple shifts based on operational and staffing needs. Unlike Shift Supervisors assigned to a regular shift, this position does not maintain a permanently assigned shift and may be scheduled across AM, PM, overnight, weekend, and holiday shifts as needed. The Floater Shift Supervisor oversees program operations during each shift, and actively partners with other Shift Supervisors and the Director of Residential Services to ensure effective supervision of all CHIL residential Youth Engagement Specialist (YES) staff.

The Floater Shift Supervisor advances CHIL’s mission by fostering an affirming community for youth experiencing homelessness, grounded in absolute respect, unconditional love, and promoting pathways to lasting independence. Shift Supervisors model and support best practices for YES in building positive, trusting relationships with youth; facilitating life skills classes and youth activities; and partnering with youth and others to support individualized case plans that promote long-term stability.

The Floater Shift Supervisor is responsible for maintaining high-quality service delivery, including safety, program monitoring, and compliance. As the on-site supervisor, the Floater Shift Supervisor delegates shift responsibilities to YES and ensures the care, safety, and wellbeing of all youth in the program.

(Covenant House Illinois reserves the right to unilaterally modify, remove, or add to any of the following)

• Manage activities of the residential and Drop-In Program; including assigning staff to their daily shift assignments to ensure the needs and activities for youth participants are met.
• Provide direct staff coverage and support during the shift and participate in on-call rotation to support programs.
• Attend department Management Meetings and ensure timely dissemination of all relevant information to staff.
• Inform the Program Manager and Director of Programs of all unusual situations or incidents affecting youth safety/security and program operation.
• Facilitate daily shift transition meetings, ensuring clarity on responsibilities, youth updates, and operational needs.
• Maintain cleanliness and safety of the physical space; report any maintenance or safety needs, and support emergency response protocols.
• Ensure compliance with medication policies and incident reporting protocols, including critical incidents per the Child Protection Policy and Procedures.
• Provide and ensure effective communication with case managers regarding youth interactions, progress toward case plan goals, and any concerns relevant to care.
• Support the planning and facilitation of team-building activities, life skills workshops, and on-site engagements to foster rapport among youth and staff.
• Promote opportunities for youth feedback, including suggestions for programming, and relay input to leadership.
• Encourage youth involvement…